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"Lovely room, very comfy! Whole hotel kept very clean. The pool is lovely and the staff were fantastic. "

"The building itself was beautiful and the rooms were fantastic. The spa was nice and the location is perfect."

"A lovely guy helped me with my luggage up the the 3rd floor. The room was lovely, but the shower gel didn't work (the press at the top wouldn't press down) The lock on the toilet door was also broken, and the hairdryer didn't work. Maybe check everything is working before putting guests in them?"

"We were terribly disappointed to be kept all night from the room next door having a room party. I contacted reception at 3:30am and 05:00am who did ask the guest to quieten down, which they did for ten minutes then the music went back on. We literally had no sleep the entire night. The radiator wasn't working so had a plug in heater. No hand tissues in the bathroom. Cleanliness was poor."

"We liked the general atmosphere and the open reception and dining area. The parking was a problem on arrival as there was considerable congestion and driving round and round before locating a parking space."

"We had to walk down several corridors and up and down stairs to access our room — if you have mobility issues I would advise confirming what is required when assigned your room. Spa bath was pleasant, but spa services seemed overpriced and I had difficulty getting them to share the price list ahead of time. Tea service was fine, but not sure the value was there for the quality. Preferred to eat around town, but the canvas lounge was well-appointed. Not sure the value proposition would justify a...

"Really loved this hotel and spa. Ideal distance from town. A great spa, pool, bar and a great sky bar. "

"Really comfortable - felt very well pampered at the Bristol"