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"Everything about this property was excellent all the way to the staff! Definitely will be back "

"The staff was very courteous and helpful. We were there during New Years and felt safe the whole time. Awesome location and accessible to everything you need. Mamadu - hotel security was awesome . Will stay here again"

"Such a great location nice and quiet yet close to transport, restaurants and the hotel has its own. Very clean and great service. Short distance to all attractions like, Time Square, Statue of Liberty, Brooklyn and Manhattan Bridges, 9/11 Museum and so much more. Perfect place to stay."

"Great hotel very well located. "

"The staff was very friendly and helpful with answering our questions, as we were first time visitors"

"Location was perfect and staff were very helpful and friendly "

"For a NYC hotel, this was a wonderful place. It was clean and rather spacious. The walls were very thin, but that is pretty common in New York, just bring a sound machine. The streets outside were quiet, and I feel like it was a safer area altogether."

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"AC was my only complaint, soon as i mentioned it to management "Omar" he moved us to a better unit. The staff in general was great! I really enjoyed my stay. It's dead center in the middle of where i wanted to be. Times square, what a great experience!"