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"Lovely hotel, with great room and location. Staff from reception through to breakfast service were friendly, welcoming, and could not do enough for us. Will definitely return."

"Good contact before trip; fast check-in; quiet room at back of hotel; decent size room and well-appointed bathroom. Good breakfasts. Every single member of staff was welcoming, saying hello in what seemed a very genuine way: spirits seemed good, gave impression of being a happy workplace, which makes guests feel comfortable."

"This was a delightful 3-star hotel which gets 5 stars from me in that category. The lovely warm hospitality started upon my check-in. Shout out to Michael for his warm welcome, extremely friendly and welcoming. All his colleagues, the whole team, were really nice too. The room was a decent size, as was the bathroom - just the right size, any smaller and it would’ve been too small. The bed was fine, the mattress was fairly comfortable. The sheets were good enough. The bedroom and bathroom were very clean. My room, 206, was at the back of the building so it was quiet. There was some noise from the corridor/other rooms, but none from outside. Overall, the noise wasn’t too bad. The breakfast was great, and the staff were very accommodating. The hotel location is perfect - central and a few minutes’ walk from the station. Overall, excellent. Very happy with my stay."

"I thought this was a great hotel. Everything was in excellent condition and very clean and comfortable. Walking distance from the train and metro service is five minutes and there are lots of chain and non-chain restaurants and take away nearby. Room had a table and chairs for eating at or working. Only qualm was I’d have liked a choice of pillows as the ones on the bed were too high for my neck. Other than that, perfect stay. "

"Very clean! "

"I stated 1 night I found the staff very helpful."

"Staff were amazing, food in restaurant amazing, location amazing "

"Views of the Tyne and spacious seating area in the foyer. Liked jacket potato with spicey b Chilli beef. My wife had haddock and chips BUT she was not convinced that it was haddock. "

"Everything was great. Clean and comfortable room. Free parking. "