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"Excellent staff"

"The view was incredible, the bed comfortable. Right by the ferry. Balcony was a fun bonus. Very clean "

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."

"Very nice, clean and updated hotel. Staff were amazing and very friendly and helpful. Breakfast was great, room was very comfortable and area had lots of restaurants to walk to. "

"Great breakfast."

"Staff, location and facilities were excellent. Would recommend!"

"Property was very friendly and accomidating but wasnt what we paid for.the air conditioning is broken,no housecoats,no kitchen,no parking or breakfast, the rooms are not soundproof. There is also no garden or balconies or terraces.Although the owner has changed things he tried very hard to accommodate us."

"T"

"We stayed over for one night while visiting Messina and to have a little relax time. I can not praise this place enough. Absolutely beautiful and relaxing The service is second to none "