Find all hotels by Hotansa in Urus

"The hotel is beautiful, very well appointed, clean, excellent facilities and the location is stunning, in a quiet rural area with magnificent views over the valley and mountains. I was on a skiing break and the location could not have been better, only 15 minutes drive from the ski slopes on good, well maintained roads. The room was spotlessly clean and the bed was very comfortable. I booked the breakfast and was not dissapointed, a great selection of delicious food. The staff were all very professional and friendly except for the girl working in the bar, all I can say is that someone from the hotel should spend a bit of time with her and teach her the basics of customer service, how to greet guests and ensure she realises that she works in a four star hotel, it is not difficult to make someone feel welcome and it is aslo just as easy to offend and let down the establishment."

"Very basic hotel but clean and tidy was there for a weeks snowboarding and great value for money "

"Everything was wonderful "

"Staff were rude. Lied about costs of spa at check in. Lied about making us a dinner reservation on site. Incredibly rude people for a 2 star hotel claiming it is 4 stars "

"From the arrange pick up at the airport to our departure this was a fantastic stay. The staff is genuinely welcoming and makes you fell special from the moment you walk through the door. They've understood the difference between service only and service with hospitality. From the receptionist to the sommelier via the bell boy to the restaurant and bar staff - we can highly recommend this hotel and we thank you all for a great stay! "

"Good location very close to the pistes. Could do with a bit of a refresh, but for the price can't complain. Staff somewhat brusque at times, but nothing too much to put you off. Nice and quiet at night and comfy beds. Slept well. "

"Loved this place! Stayed here with 5 other people and the room was so nice and clean. We loved the 2 showers and 2 toilets especially. Staff was great and showed us how to get to grandvalira. Recommend!"

"Fantastic service, fresh updated rooms and a perfect seating area downstairs for some down time/ study!!"

"very good hotel . excellent area . staff very nice and professional ."