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"I booked this break for my wife's big birthday. We stayed for 2 nights on B&B basis. The hotel looked very festive when we arrived as all the Christmas trees had been put up and decorated. The reception area looked lovely. We had a quick, smooth check-in and were advised of opening times for dining and the spa facility. We made our way to our room and noticed that the carpets on the stairs seemed quite dirty. Our room had a few cobwebs from the lamp shades but they could have appeared since the...

"Our room was clean and tidy on arrival, few paint chips noticed around the room, especially in bathroom and on bathroom door, these are easily fixed and should be done prior to any guests arrival. More pillows should be available if needed, as my partner felt two were not sufficient to accommodate her sleep. TV in room had infrequent digital reception and the remote control does not allow full access to all of the TV, the TV itself is also very dated and does not have internet access...

"Comfortable room and bed - pleasant night sleep Bathroom a bit shabby - peeling paint on ceiling - grouting round shower screen untidy and missing"

"Lovely old hotel. Clean with a buffet style breakfast. Parking available."

"Although all good the WiFi not so good "

"Lovely staff at the bar Very helpful And welcoming receptionist"

"We always stay at the Best Western when visiting Norwich as they have dog friendly rooms. The staff at this hotel are some of the best we have experienced anywhere in the UK and the restaurant/bar is top notch.."

"Good value but be aware that Arch rooms are a walk away from the main building and more like just rooms though there are lounge areas. "