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"Overall enjoyed our stay but there were a few small things that could have made our stay more fulfilling. The entire place is made kids friendly which was really touching and is a welcome attitude given we are a family with 2 kids. The breakfast spread was quite good but had very limited vegetarian options - again the kids section there was really awesome! Rooms were quite clean but a bit smaller than anticipated, the toilet exhaust was a bit low or not working which made it a bit awkward. Loved the dedicated kids play area, gachapon area, vending machines, coin laundry, pool was paid, onsens were excellent and the halloween themed setup was cute. We were really relieved with the dedicated Lawson combini in their lobby!!! How cool is that :)"

"The front staff for our stay was incredibly polite and helpful."

"The hotel is located in a quiet area yet it is walkable to the main area. There is a lot of dining option and I also like the fusion Japanese/French dinner. Tasty and elegant. The parking is also easy. We had the room with the private onsen. Love it!!"

"Our stay at this location could not have been better! It was a 5 Star experience in all categories! We stayed in the suite with the open air onsen and it was amazing. The staff offered the best costumer service all throughout the hotel. The food was incredible for all meals, another 5 Stars! The owner of the establishment came and spoke with us on 2 separate occasions to make sure we were enjoying our stay. This place is a total gem if you are staying in the Nagano area. We will definitely be returning in the future!!! Domo arigato gozaimasu!!!"

"Excellent!"

"Shimaya is a great base to see the snow monkeys. Ichiro, the owner, is a wonderful person who will help you realize your dreams. Highly recommended!!"

"It was most relaxing place since I came to Japan in mid June. I love the tatami floors everywhere even the stairs. The shower and tub room is ceader with wooden tub, very relaxing. The breakfast were amazing. If the traveler is looking for Japanese inn, this is the place. "

"Lovely staff a bit hard to find with google maps but once there very nice place stayed in there log cabins beautiful scenery and atmosphere no air conditioner in the log cabin though it was smoking friendly "

"Beautiful scene! "