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"We had a very relaxing family holiday here. There were hardly any other guests when we stayed, and it was almost like having a private resort.The restaurant staff made us two lovely dinners and breakfasts, the first dinner was an intricate kaiseki spread, and the second was delicious grilled steak. Breakfast had plenty of options for both Japanese and Western style meals. The lounge area provided all the drinks and snacks and cup noodles we wanted, and we had a very nice walk around, and up into a snowy area by the river. It was nice to relax in our own private onsen tubs whenever we liked. The surrounding town is pretty quiet, and we didn’t have much time to explore it, but the river and woods are very beautiful. "

"Great service by staff "

"Very good place for family vocations "

"Amazing experience in an amazing part of Japan. Highly recommended!"

"The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle "

"Excellent Serene child friendly "

"The food, atmosphere, and super friendly staff definitely make this place to return to. Staff was always friendly and very, very accommodating even with our limited Japanese vocabulary. Definitely the highlight of our trip for sure!"

"The restaurants in this area were all delicious. The hotel itself was close to a bus stop and the Onsen was clean and beautiful. "

"it was good stay. I could relax. the hot springs and souna were great. Loved it. "