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"Everything is good in our stayed "

"Great hotel, and friendly staff. Walking distance to downtown Banff. Hot tub grotto is amazing. Rooms are on the smaller side, with no fridge. But overall great trip "

"The Otter hotel is very nice and modern. The amenities were amazing; the staff are very friendly. I will be planning another stay at the Otter in the future. "

"The staff were very welcoming and the hotel is centally located. Our dinner at the restaurant was excellent. You can book day trips at the gift shop, which is connected to a womderful coffee shop. "

"The underground parking was a bit to get used to but other than that, the stay was amazing. "

"This hotel, from the staff, to the restaurant, to the rooms, was absolutely FANTASTIC!!! They have thought of every little thing to make your stay the best it can be. Loved the modern rooms with character, the amenities, and the service. The staff went above and beyond. Would highly recommend!"

"Nice big pool for swimming. The front desk staff are very kind and helpful "

"We went to Banff to celebrate my wife’s birthday and the hotel was nothing less than excellent. From the valet staff, bell staff, front desk staff, house keeping staff, everyone was so prompt and tentative, the best way to describe it was “top tier” but the best part was the VIP concierge team. They were all next level and on their game. From making reservations at the hotel restaurants and spa to scheduling baggage pickup and just being friendly, it made the trip that much better. our room was even upgraded to a suite prior to arrival and it was incredible. The spa was excellent and relaxing and the views were beautiful. Staff at the restaurants were tentative and made us feel special. Overall, the staff made our trip even more memorable. I will definitely be staying at this hotel again and would recommend it to anyone planning a trip to the area."

"Gorgeous view! Not too far from downtown Banff, but it’s perfect as it’s not close to the touristy area. Free buss pas and just a great little spot. We will be back with our kids! "