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"Our stay was good. Lovely hotel, lovely service from the staff. Check in was chaos due to a concert everyone was attending so definitely check in online when you’re given the option, I wish we had. Room was a little tatty, the bathroom door had severe water damage & the sink plug didn’t work, so the sink wouldn’t hold water so I had to keep the tap running which I think wastes water just for the sake of replacing a plug. The shower was fantastic, overhead & great pressure. Room was clean though...

"The hotel and staff were brilliant for our trip to the Utilia arena. The check in was speedy and very knowledgeable. The room was fantastic and we had such an amazing bargain for our stay. If we come back to the Utilita again we would certainly be looking at staying the this hotel again. Thank s to everyone involved."

"We had a room on the third floor 321 and we switched the TV off at 12.30am. There was a noisy air conditioning unit outside our window. There was a noise on the inside of the room it sounded like a phone that was left off the hook but really loud. I rang down to reception at 3.20 am. To let them know. I wasn't going to move rooms in the middle of the night. The receptionist was lovely and apologised. I took a nyhtol sleeping tablet and tried my hardest to sleep... I even put in ear plugs but...