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"The concierge was very and helpful, and for that I am forever grateful. He took the time, and saw to my needs as I had just found out the passing of a friend. Thank you to this hotel for employing such a fine gentleman."

"Being by Grand Central Station, the trains are very close and available to use. The staff at the Westin Grand is peerless. I honked in after a full day of NYC tourist events and the floor manager brought me a bag of ice. And the concierge was relentless in helping us to find our was. Best of all the desk workers were extremely helpful and kind. "

"Clean. Guest services were very helpful and courteous."

"Unexpectedly nice hotel convenient to Penn Station and Madison Square Garden. "

"Hotel was great, but lots of construction going on in the lobby. "

"Convenient to everywhere / subway 🚇 "

"This place was beautiful. Great dining options. Great location. Very clean and quick customer service when needed. Would absolutely recommend."

"Love the location! Close to everything! Clean! Staff is helpful!"

"Great space, close to everything. I liked the vibe at the hotel bar!"