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"The service and the staff"

"We stayed at the Ninfa Hotel at the end of November for a couple of nights. The staff here are engaging and dedicated, a very friendly and accommodating welcome. We had a guided tour of the facilities which are recently renovated and upgraded and it is all highly impressive. I recommend trying the restaurant - the food and attention to detail is superb. The inclusive breakfast provides choice and enough to set you up well for the day ahead. I cannot fault the experience, just wish we had stayed...

"Pleasant/courteous staff. Very clean fabulous breakfast with your morning cappucino. Also across the street from a wonderful pastry store , and a nice park to get your morning run in. Town people are very chilled and stress free."

"I did not know that breakfast area is open for summer only. So, we were given simple breakfast like jam, muffin, yogurts in the room. The stay was chosen because we were on the way from Pisa to Southern Tuscany so we needed 1 night stay. The staff were very friendly."

"This place is outstanding for quiet relaxation and just down right beautiful. Its so unique we highly recommend staying there. The owners and staff are super nice and attentive. Food is superb. Restaurants around it are excellent. "

"The villa itself is stunning, lovely pool area and grounds and staff really great, friendly and helpful. The apartment we stayed in was okay - we knew it was in the basement of the villa, but it was very dark. We had booked it as it came with a kitchen and perhaps an oversight on our part but there was no oven, the fridge was tiny and a real lack of cooking utensils, it was very basic and meant we did not really cook while staying despite having wanted to. Overall it was okay but if I was to...

"Great"

"Staff were so friendly and helpful. The property is beautiful and it was so nice to be inside Lucca. Would definitely come back."