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"Great new hotel with friendly staff "

"Perfect. Just waited too long to check in & they let us in only at 4pm. Otherwise everything was excellent. The room, pool, gym, the staff.. "

"Comfortable, warm and quiet. Staff kind and friendly."

"Good stay and excellent spa treatments."

"Great location for west quay shopping centre. Great hotel for pre stay before a cruise as close to the terminals. Onsite parking but if full can park next door at shopping centre. Free welcome drink is nice touch. Lights under bed light up if going to the bathroom in middle of night. Very handy"

"Hotel is clean and very well located for the station. Rooms are a good size. Pricing was competitive. But for 4 star status I'd expect more attention to detail. There should be bottled water in the rooms (this can be done sustainably), quality toiletries including body lotion (not from dispensers that barely work), better quality fresh ingredients at breakfast, some element of table service, key cards that worked on the lifts... added to which the extractor fan was constantly on and the bedroom phone didn't work. In summary, on this experience it was Premier Inn standard. And I think Premier Inn is ok! But it should be aiming a bit higher."

"This Was a very nice place to stay the night before our cruise. Everything was very clean and the bed was comfortable."

"Central location good for train and bus connections "

"One night stay prior to getting Cruise from Southampton, comfortable beds, good shower , good size bathroom. Room a bit tired looking could do with a makeover, carpet very stained . Room clean enough. Would have been nice to been provided with Biscuits on the courtesy tray. Ate in last night very basic choice but was tasty. Good Breakfast lots of choices. "