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"A relaxing stay after the craziness of Tokyo. "

"We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country."

"When I booked the place, it said I wouldn’t get a view of Mt. Fuji. When we arrived, we were in awe! The room we got had an amazing view of the mountain and hakone shrine. The only thing that we had an issue with was checking in. We had the online check in and had to do the check in on the tablet in the stay. We had trouble finishing the check in process due to the video call, but checking out was very easy! "

"Excellent staffs and super friendly ppl. Love everything about the area. "

"Beautiful rooms with excellent additions. Really resembles how relaxing and enjoyable Hakone is. "

"Loved the hotel! Would definitely come back."

"A wonderful 5 star hotel. The lobby area is spacious and the check-in process is organized using kiosks with someone from the hotel to guide. The private Onsen on the 7th floor can be booked using their App which was explained during the check-in process. The buffet was good and had a lot of variety that caters to westerners and locals. Take advantage of the waterpark / Onsen across the street which is offered for guests staying at the hotel. The wristband for the waterpark is given to guests in the lobby area. The waterpark has a lot of pools with different themes (coffee, peach, green tea, and wine). The public Onsen has breath taking views of the mountains and you keep your swimming suit on the whole time which is suitable for families. You must cover your tattoos before accessing the waterpark. The back of the hotel is a nice garden that lights up at night for a lovely night stroll. We stayed for 2 nights and wish we could have stayed longer. We’ll definitely come back again"

"The spa on the top floor was great"

"Excelent staff, going above and beyond to help and provide everything guests need. Super friendly and approachable. The facility is on the bus line to the lake and to the topelines so it is very convenient as well. Plus private daily onsen. You cant beat that! "