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"I’m American and this is my first trip to Japan. Not only was this hotel clean and comfortable, but the staff was so kind and accommodating. Really made the great start to the trip!"

"The hotel is very Japanese classic, you need to take off your shoes and store it at the entrance. Besides that, it is great! The staffs there are super friendly; The hot spring is definitely top tier, with nature spring hot water in. Room is also Japanese style, room is spacious and cozy. The only thing that need to notice is that the area does not have much public transportation or taxi services, you can ask the front desk to call a taxi for you, but need to prepare additional waiting time."

"Great breakfast offerings. Beautifully cooked omelet. Large variety of Asian and western food and top quality ingredients. "

"Great "

"We came here for our honeymoon and really enjoyed the experience. We also took bus and went to KOKUSAI ski resort!!"

"very good and tasty"

"The service provided by the staffs are exceptional. We booked a traditional Japanese room with futon beds and the beds were prepared by the hotel staffs. The room feels a bit old but very comfy and clean. Both buffet dinner and breakfast were included and not to mention the great onsen. The view from the outdoor onsen on level B2 after snow completely fullfilled your expectations. We will definitely return to this venue in future."

"The room was beautiful, the onsen tubs were gorgeous and there were so many options for tubs. The dinner buffet was the best I've had at a hotel. My only disappoinment was trying to buy gifts from the shop onsite. I didn't realize they close at 11am. So with my hands full of items, they informed me the shop was closing. They did not offer to check me out or direct me to a register, just out of the shop. So I put all my items away and walked out, but I really wanted those items!"

"Love everything about this resort! Can’t wait to visit again!"