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"the staff are very helpful and nice"

"This hotel had excellent service in English! Check-in was smooth, with lots of public parking nearby. There were lots of free amenities, the room was very clean, and the location was fantastic."

"This is an established hotel with great service and efficiency. Next door to the Tsuruya department store. The room was large, and offered a front and center view of the beautiful Kumamoto Castle. "

"People were very nice and helpful. Conveniently located to shops and transportation. "

"Everything is quite perfect except that the parking was not made known bwfore arrival. Had to spent time to look for parking and paid higher fee because the place that we parked has no tie withthe hotel."

"Very good top notch hotel. Would definitely stay there again."

"This is the second time I stayed in this hotel. The service is good and the breakfast is excellent."

"Although we stayed for one night only, the hotel is good to stay, very convenient, close to public transport and easy parking. Sky spa is wonderful!"

"I just loved staying here - it was the most comfortable hotel in my trip to kyushu. The hotel is new and clean, the furnishings and design has a luxurious feel, the pillows and bed was so comfortable that I slept well. The location is super convenient - I walked to all the main sights and shopping areas in Kumamoto, also it is located above the bus station and shopping mall - so it was easy to get to the Kumamoto train station and to get food. The last day was raining heavily, I was glad that I didn’t have to bring the luggage in the rain - it was all sheltered from the hotel to the bus to the train station. I could see the castle from my room, which made staying in very pleasant! "