If you are thinking about staying here because you have a long layover at the Shenzhen airport like I did, think again.
I arrived at just after 12:00 A.M. with 7 hours of sleep possible before I had to get back in a taxi and back to the airport. I came prepared with copies of my reservation, confirmation numbers etc...
I get in the door, hand over my passport and proceed to wait for close to two hours as the goon behind the desk fails, and fails again to find my reservation. "Good news!", he tells me, "We have a room left you could pay for!"
No amount of receipts or booking numbers would convince them that I had already paid.
I think they were trying to double charge me frankly assuming I was too tired and seeing as how it was too late to get a room elsewhere they almost got me. Thankfully Hotels.com actually had my back called them as I was sitting at the front desk. Unfortunately, they had less luck trying to convince them than I did, because the staff at hotels.com don't speak Chinese, while I do, but hey, at least they were trying.
At around the 2:00 mark something happened, maybe I simple outlasted them but they suddenly found my reservation under the name and booking number I had been providing them since I walked in the door.
5 hours of sleep later, I was not a very happy camper.
Whether it was actually a scam or just incredibly incompetence, I strongly discourage anyone else from taking the risk. Go somewhere else. This place isn't worth it.