The staff of the hotel was more than perfect: we arrived in an awful rainstorm, and they sent us a shuttle, so we didn’t have to go up to the entrance. In another event, someone at the lobby helped me navigate a Japanese only website to get a reservation for a bus service.
The hotel is on a hill, and the upwards road is around 20 minutes from the bus central. It’s much - much! - easier if you have a car. It can be grueling if you have big bags or if you spent the day hiking.
The hotel itself is elegant and enormous. I didn’t use the onsen, but people seemed to love it. There is a laundry room, an arcade and a massage room, and also a store inside the hotel where you can buy snacks, souvenirs and drinks.
The breakfast and dinner was fantastic buffet style event. They had great varieties of both western and Japanese style foods, plus desserts, soups and everything in between. Seriously, this was the best hotel dining we’ve ever had in Japan!
The rooms were big (enormous even) and sunny, the bathroom was very nice and of course everything was very clean.
One of my favourite stays in Japan, ever. (again: it’s much better if you have a car, and you don’t have to climb the roads after a full day of hiking.)