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Grand Park Otaru

4.0 star property
Mountain ski retreat with 2 restaurants and bar/lounge

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Photo gallery for Grand Park Otaru

View from room
Presidential Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi
Exterior
32-inch LCD TV with cable channels
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry
  • 24/7 front desk
The current price is AED 257
AED 311 total
includes taxes & fees
10 Apr - 11 Apr

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Room options

Available filters for rooms
Showing 50 of 50 rooms

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Presidential Suite Room, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Shower/tub combination
Bathrobes
Bidet
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

Japanese Style Room, Non Smoking, Ocean View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 44 sq m
  • Partial ocean view
  • Sleeps 5
  • 3 Twin Futons

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

Japanese Style Suite Room, Non Smoking, Ocean View

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Bidet
  • 52 sq m
  • Partial ocean view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Executive Suite Room, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Shower/tub combination
Bathrobes
Bidet
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Bay Suite Room, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Shower/tub combination
Bathrobes
Bidet
  • Bay view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

2 Connecting Twin Room, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
  • Ocean view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Mountain View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Ocean View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Shower/tub combination
Private bathroom
Bidet
Coffee/tea maker
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Ocean View Superior Double Room Non-smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Superior Double Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mountain View Superior Double Room Non-smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Superior Double Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mountain View Deluxe twin Room Non-smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Deluxe twin Room Non-smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room With Mountain View（Triple Occupancy)）

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room With Mountain View（Triple Occupancy)）

  • Sleeps 2
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Mountain View Superior Room

In-room safe, desk, laptop workspace, free WiFi

Mountain View Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

In-room safe, desk, laptop workspace, free WiFi

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Deluxe Double Room Non smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Deluxe Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Connecting Room

In-room safe, desk, laptop workspace, free WiFi

Connecting Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Presidential Suite

In-room safe, desk, laptop workspace, free WiFi

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese Style Suite

Interior

Japanese Style Suite

  • Sleeps 4
  • 5 Twin Futons

View all photos for Ocean View Deluxe twin Room Non smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Deluxe twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mountain View Superior twin Room Non-smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Superior twin Room Non-smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Bay Suite

In-room safe, desk, laptop workspace, free WiFi

Bay Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mountain View Deluxe Double Room Non smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Deluxe Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Superior twin Room Non-smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Superior twin Room Non-smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Bay twin Suite

Combined shower/tub, free toiletries, hair dryer, slippers

Bay twin Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room

Dining | 2 restaurants, dinner served, Japanese cuisine

Japanese Style Room

  • Sleeps 3
  • 4 Twin Futons

View all photos for Bay queen Suite

Combined shower/tub, free toiletries, hair dryer, slippers

Bay queen Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mountain View Superior Double Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Superior Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Deluxe twin Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Deluxe twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mountain View Superior Twin Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Ocean View Deluxe Room

In-room safe, desk, laptop workspace, free WiFi

Ocean View Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Mountain View Deluxe Double Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Deluxe Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room With Ocean View（Triple Occupancy）

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room With Ocean View（Triple Occupancy）

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Mountain View Deluxe twin Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Mountain View Deluxe twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Ocean View Superior Double Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Superior Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Superior Room

In-room safe, desk, laptop workspace, free WiFi

Ocean View Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Mountain View Deluxe Room

In-room safe, desk, laptop workspace, free WiFi

Mountain View Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Ocean View Deluxe Double Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Deluxe Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Superior Twin Room Smoking

In-room safe, desk, laptop workspace, free WiFi

Ocean View Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
11-3 Chikko, Otaru, Hokkaido, 047-0008

What's nearby

  • Sakaimachi Street - 19 min walk - 1.6 km
  • Otaru Music Box Museum - 3 min drive - 2.5 km
  • Shin Nihonkai Ferry - 3 min drive - 2.0 km
  • Otaru Canal - 4 min drive - 3.4 km
  • Asarigawa Hot Spring - 7 min drive - 5.9 km

Getting around

  • Otaru-Chikkō Station - 7 min walk
  • Inazumi-koen Station - 21 min drive
  • New Chitose Intl. Airport (CTS) - 76 min drive

Restaurants

  • ‪マクドナルド - ‬2 min walk
  • ‪回転寿司魚一心小樽店 - ‬1 min walk
  • ‪美園 ウイングベイ小樽店 - ‬3 min walk
  • ‪テラスブラッセリー - ‬1 min walk
  • ‪モスバーガー - ‬3 min walk

About this property

Grand Park Otaru

Upscale hotel near Otaru Canal
At Grand Park Otaru, you can look forward to shopping on site, dry cleaning/laundry services, and a bar. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. Be sure to enjoy Japanese cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Multilingual staff, luggage storage, and a vending machine
  • A banquet hall, a front-desk safe, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 296 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • 32-inch LCD TVs with cable channels
  • Refrigerators, coffee grinders, and electric kettles

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Restaurant

Hotel Torifito Otaru Canal

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
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The price is AED 254
AED 279 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 1650 per day; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking includes off-street options
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: JPY 3025 for adults and JPY 1694 for children
  • 2 restaurants
  • 1 bar

Restaurants on site

  • Cocoro

Things to do

  • Shopping

Family friendly

  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Wedding services

Business services

  • Conference space

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Coffee grinder
  • Electric kettle
  • Refrigerator

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Housekeeping service is not provided for "No room cleaning provided" room types, and trash removal and towel exchanges are provided every other night beginning on the second night. For all other room types, housekeeping, trash removal and towel exchanges are provided daily.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

Is Grand Park Otaru pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Park Otaru?

Self parking is available for JPY 1650 per day. Limited spots are available.

What time is check-in at Grand Park Otaru?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Grand Park Otaru?

Check-out is at 10:00 AM.

Where is Grand Park Otaru located?

Conveniently located near the ski slopes, this Otaru hotel is in a shopping district within 2 mi (3 km) of Sakaimachi Street, Otaru Canal, and Otaru Music Box Museum. Shin Nihonkai Ferry and Kita-no-homare Brewery Shusen-kan Museum are also within 2 mi (3 km). Otaru-Chikkō Station is 7 minutes by foot and Minami-Otaru Station is 22 minutes.

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Grand Park Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 1002 reviews
Rating 8 - Good. 331 out of 1002 reviews
Rating 6 - Okay. 67 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place will definitely stay again when in Hokkaido
Stayed 5 nights in Jan 2025

10/10 Excellent

du

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a great place to stay with the price!
Stayed 1 night in Jan 2025

8/10 Good

Russell

Liked: Property conditions & facilities
We were happy with our stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Coco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 👍👍👍👍
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel at a reasonable price, near the train station and connected to a large mall
Stayed 2 nights in Jan 2025

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location. Shopping mall attached with a ton of stores and places to eat.
Stayed 4 nights in Dec 2024

8/10 Good

Ewen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in oceanview room... the view was great as we spent alot of time in our room due to mild ilness. The staff were lovely and helpful. Great buffet breakfast. Also great to be connected to shoping mall and train station. A nice addition for longer stays like ours would be coin operated washers & dryers... they may have had these the first year we stayed. This was our 3rd year staying at the hotel and we'd stay again.
Stayed 10 nights in Feb 2025

10/10 Excellent

Yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room has only heat no room temp control working in winter, i guess! Room was spacious and beautiful several restaurants were just a few minutes walking distance all connected under one building
Stayed 1 night in Mar 2025

10/10 Excellent

Annie Jie Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and tidy. The staff is friendly and helpful. The view from our window is gorgeous.
Stayed 2 nights in Dec 2024

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view and link with shopping centre
Stayed 2 nights in Oct 2024

10/10 Excellent

Ganesh Haran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite old hotel but the view from hotel very nice. Connected to malls. Aeon
Stayed 2 nights in Dec 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size of room and service
Stayed 2 nights in Oct 2024

8/10 Good

Cheuk Yuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient location linked major shopping mall and restaurants.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, opulent foyer and dining area. Large western size room, harbour view. Breakfast was amazing, seafood, salad items, huge room overlooking marina. Highly recommend!
Stayed 1 night in Oct 2024

10/10 Excellent

Ewen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay at this hotel... lovely place to stay with great breakfast and excellent staff. Ideal location to stay if skiing in the area.
Stayed 3 nights in Feb 2024

8/10 Good

Li Ling

Liked: Cleanliness, staff & service
Friend staff and convenience location is a plus.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful during my stay :)
Stayed 2 nights in Jun 2024

6/10 Okay

Jen Sen

Liked: Cleanliness, property conditions & facilities
Japanese Style Suite room looks like a bedroom and a living room but it is just separated by a wooden sliding door and the top is not divided so the rooms are not sound proofed from each other
Stayed 3 nights in Dec 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Located within shopping mall so access is easy from train station if weather bad. However not near Otaru sights if you don't want to walk 30 Min. Ocean view from rooms is spectacular.
Stayed 2 nights in Sep 2024

6/10 Okay

Felicity

Liked: Staff & service, amenities
The hotel is old and not well maintained. Dirt found everywhere... on the phone wire. Stains on bed sheet, sofa as well as carpet.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Grand Oark Otaru
The ocean view from our room was very nice. There is a shopping mall next to the hotel but not much food variety. It was a 10mins walk from Otaruchikku station but Sakamachi food street was 20mins walk from hotel. Otaru Canal was 30mins walk from hotel.
Stayed 4 nights in Oct 2024

8/10 Good

Yuen Kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Our room is very spacious over looking the harbour. Breakfast is average.
Stayed 3 nights in Jun 2024

10/10 Excellent

Takeshi

Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and polite. They spoke Japanese well. Everything was done efficiently and smoothly. Thank you very much.
Stayed 1 night in Sep 2024

10/10 Excellent

james v

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wing Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is big with seaview But it is outdated
Stayed 3 nights in Jul 2024