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"Wonderful Stay with Exceptional Service! We had a great experience at the Holiday Inn, especially thanks to the amazing customer service. A big shoutout to Ms. Louis—she was incredibly patient, kind, and understanding throughout our stay. Initially, we booked one room for two adults and our two teenagers, which came with one double bed and a sofa bed. The only issue? Our teens—a boy and a girl—don’t always get along (typical sibling stuff!), and one of them even volunteered to sleep on the floor to avoid conflict. When we mentioned this to Ms. Louis, she immediately looked into a solution for us. Despite it being a busy Saturday near Europa Park, she worked her magic and found us two rooms across from each other, each with twin beds for the kids. It only cost a little extra, and it was absolutely worth it. Her effort truly made a difference in our stay! The rooms were a good size, very clean, and the beds and pillows were super comfortable. The hotel overall was well-maintained and welcoming. As for a couple of suggestions: the AC could be stronger—it was a bit weak, though we still slept comfortably. Also, having a mini-fridge and a microwave in the room would be a nice touch, especially for late-night snackers like us. That said, we had no complaints at all. Thank you, Holiday Inn—we’ll definitely be back! "

"Great location to train service for travelers and very comfortable. "

"Hotel is an amazing choice for Europa park. Extremely close to the entrance of the park and convenient access to the park hotels if you want to explore. A cheaper option than staying on site, with friendly staff and a lovely big bedroom! Had a great stay and would definitely stay again! "

"The hotel is in the perfect location - near to the train station and the city centre. Our room was a good size, bed was comfy, and there was a kettle for making tea and coffee, which was great. The only downside to our trip was the swimming pool and sauna were closed for renovations...and we had booked the hotel especially to use those facilities. "

"It’s great"

"The only negative I can say is that the entrance to the hotel is not the easiest to find.l because you see the restaurant advertisement and not the hotel. However, that is such a minor complaimt. The room was clean and safe. The staff was so pleasnt, friendly, and helpful. The hotel was also ideally located to the tram and other locations. I highly recommend."

"Good communication from the hotel. We arrived late and check in was very easy to get our key from the locker. We stayed in a two bedroom apartment which was lovely and warm and clean. The room was serviced daily and the maids made cute shapes with our pajamas which the kids loved. Breakfast was great and kept well stocked during busy periods. Thank you for a lovely family stay. "

"Very holiday atmosphere! "

"Perfect location for a trip to Europa Park. The lady at reception was fantastic, and our room was a great size and had all we needed. Proximity to the train station made travel by train very convenient. Thanks!"