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Hotel Riu GaroƩ

4.0 star property
Family-friendly hotel with 2 restaurants connected to a shopping center in Puerto de la Cruz

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu GaroƩ

Exterior
Exterior
2 bars/lounges, poolside bar
Interior
Terrace/patio

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Balcony

Minibar, desk, blackout drapes, free rollaway beds

Double Room, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

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includes taxes & fees
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About the neighborhood

Map
Doctor Celestino GonzĆ”lez PadrĆ³n, 3, UrbanizaciĆ³n La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

What's nearby

  • Botanical Gardens - 8 min walk
  • La Paz Lookout - 12 min walk
  • Lago Martianez Swimming Pools - 3 min drive
  • Taoro Park - 4 min drive
  • Plaza del Charco - 4 min drive

Getting around

  • Tenerife South Airport (TFS) - 68 min drive

Restaurants

  • ā€ŖBar el Camino - ā€¬18 min walk
  • ā€ŖHotel Teide Mar - ā€¬9 min walk
  • ā€ŖChiringuito Bollullo Beach - ā€¬7 min drive
  • ā€ŖZicatela - ā€¬3 min drive
  • ā€ŖApricot - ā€¬10 min walk

About this property

Hotel Riu GaroƩ

Upscale family-friendly hotel refurbished in 2019 and located near Plaza del Charco
Consider a stay at Hotel Riu GaroƩ and take advantage of a poolside bar, a terrace, and mini golf. Indulge in a facial, a body treatment, and a hot stone massage at the onsite spa. Be sure to enjoy breakfast and dinner at the two on-site restaurants. Enjoy the health club, as well as activities like racquetball/squash. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with 2 coffee shops/cafes and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • A free area shuttle, bike rentals, and an outdoor tennis court
  • Babysitting (surcharge), massage treatment rooms, and free newspapers
  • A computer station, a billiards/pool table, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 190 rooms include comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • Flat-screen TVs with satellite channels
  • Furnished balconies or patios, free extra beds, and daily housekeeping

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle

Food and drink

  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free rollaway/extra beds
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated entire property - July 2019

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Riu GaroƩ Puerto de la Cruz
Hotel Riu GaroƩ Puerto de la Cruz
Hotel Riu GaroƩ Hotel
Hotel Riu GaroƩ Puerto de la Cruz
Hotel Riu GaroƩ Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Riu GaroƩ have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Riu GaroƩ pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Riu GaroƩ?

Check-in start time: 2 PM; Check-in end time: 11 AM.

What time is check-out at Hotel Riu GaroƩ?

Check-out is at 11 AM.

Does Hotel Riu GaroƩ provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 80.00 per vehicle applies.

Where is Hotel Riu GaroƩ located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk/promenade, within a 15-minute walk of Botanical Gardens, Jardin Aquatico, and La Paz Lookout. Playa de San Telmo and Tenerife Beaches are also within 1 mi (2 km).

Hotel Riu GaroƩ Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 95 out of 130 reviews" "
Rating 8 - Good. 34 out of 130 reviews" "
Rating 6 - Okay. 1 out of 130 reviews" "
Rating 4 - Poor. 0 out of 130 reviews" "
Rating 2 - Terrible. 0 out of 130 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Stayed 3 nights in Jun 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some good, some bad but overall a welcoming stay
For a 4 star, top 100 hotel in the world, there were some experiences I had with itā€”good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if itā€™s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: Iā€™m not sure if itā€™s the hotel or if itā€™s because Iā€™m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you canā€™t heat it back up since thereā€™s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when youā€™re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So thereā€™s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Stayed 8 nights in Nov 2023

10/10 Excellent

IBETT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantarĆ­a q los bares aunque la cocina cierre tenga sĆ”ndwiches y tablas d queso y jamĆ³n , porque cuando cierra la cocina solo hay bebidas sin nada para picar
Stayed 4 nights in Aug 2023

10/10 Excellent

Sonya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Stayed 7 nights in Feb 2023

10/10 Excellent

Joan

Stayed 7 nights in Oct 2022

6/10 Okay

Salaheddin

Stayed 2 nights in Oct 2022

8/10 Good

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
Stayed 6 nights in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really exceptional, but one deadly flaw
This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11ā‚¬/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20ā‚¬ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
Stayed 7 nights in Jan 2022

10/10 Excellent

Chenbo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot. bad points, no wifi in the room and the dinner food quality is good, but still can be improved. overall, i highly recommend this place.
Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
Stayed 8 nights in Feb 2020

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didnā€™t like smoking on balconies or around the pool area
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
Stayed 9 nights in Oct 2019

10/10 Excellent

yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel, great staff. Appreciated and recommended. Best value for money
Stayed 3 nights in Oct 2019

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annivesary
Good Bits. We had a great stay. All the staff were excellent, from the Reception, the Dinning Room & the Cleaners, what a 1st class job they do. The food in the restaurant is the best buffet food we've had, the choice is great & it's hot, with hot plates. The whole hotel is clean & well maintained, though it'll be interesting to see it next year after the refurbishment. Hopefully more plug sockets & USB sockets in the bedrooms. The standard bedrooms are clean, comfortable & spacious. Bad Thing. Noise Thanks to the reception staff who moved us after our 1st night, from above the restaurant & the noisey fan that kept us awake a lot of the night. 2nd room a lot quieter except for other guests. A sign in all rooms requesting guests to respect & show consideration to fellow guests that they would expect to be shown to them , especially between midnight & 8 am? Don't slam doors, keep TV volume low, Don't shout, Don't have your phone alarm go off at 5 & then 5.10 & then 5.15 etc. Unfortunately all our 4 nights sleep were unnecessarily noisey due to inconsiderate guests. Come on Riu, a small polite sign would go a long way Without the noise this place is 5 star & we will return next year, hopefully in a top floor, sea view room, as we were promised this time, but unfortunately didn't get.
Stayed 4 nights in Aug 2018

10/10 Excellent

Trudy, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect for a quiet relaxing holiday
Very quiet not for the youngsters, we had exactly what we wanted from this hotel a totally relaxed week. The Hotel was so clean and the staff very helpful . Food great with loads of cjoice. Took about 30 minutes to walk to a beach, great views better than taking the courtesy bus(which was freAt and ran to time)
Stayed 7 nights in Jul 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great week
From the moment we arrived and were greeted by a great reception team until the day we left a week later we experienced excellent customer service from all groups of staff. Our room was quite large and comfortable and overlooked a very pleasant garden and pool area which was very peaceful ... all the guests seemed to be there for one reason and that was to relax -- easily done. We booked bed, breakfast and evening meal --- the food was excellent -- huge range of high quality hot and cold food - not once were we stuck for choice. Congratulations to the catering team. The hotel is a little way out of town --- easy enough to walk down to - but uphill all the way back! The hotel provides a frequent shuttle service - but if it is not available when you want it a taxi will cost 4-5 euros. The whole hotel was clean and tidy Our only (very small) complaint was that the Wi-Fi seemed a little slow at times - but this was not an issue and did not in any way detract from the great stay we had at what was a 'quality' hotel. Recommended to all -- we would certainly stay here again
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel
Excellent staff. Very decent breakfast and buffet dinners. Good rate.
Stayed 5 nights in Mar 2018

10/10 Excellent

chris, Herts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good food & entertainment.
A happy time. No downside. Would love to come again.
Stayed 6 nights in Jan 2018

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Good not great for couple with one baby
Average 4-star hotel usually catering to Charter travellers with especially a lot of German pensioners staying there. Slightly dated decor, beds with some form of plastic undercover and no air conditioning in the rooms in winter (despite the Hotels.com website saying so) makes the rooms feel a little bit uncomfortable. However, personnel was very friendly and helpful and the service was great and the breakfast buffet was very wide.
Stayed 7 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Engaged and friendly staff, well kept hotel, delicious food and great location. Best hotel i have ever stayed at.
Stayed 5 nights in Aug 2017

8/10 Good

Rebecca, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Riu Garoe, our room was big and comfortable and the whole hotel was very clean. The pool bar is good and does nice 2 for 1 cocktails in the early evening. There were good amenities in the hotel, nice pool, mini-golf etc. The location is a 35-40 minute walk to the centre of town and although there is a regular free bus service from the hotel during the day, this unfortunately does not run in the evenings so it's a bit of a walk or a taxi (which costs around 5 euros) if you want to go to town in the evening. We were a bit disappointed that there was no access to an iron at the hotel!
Stayed 4 nights in Aug 2017

10/10 Excellent

Lesley, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff
Excellent hotel, very clean, super friendly staff. Perhaps the pool could have been bigger but that wasn't a big deal. Would definitely come back again.
Stayed 7 nights in Jul 2017