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"Very nice stay"

"Poor customer service. I was locked outside wit another guest for 45 minutes. The number and the whatsapp answered but blew us off. It was night time and freezing. Luckily we found a way in. Building door doesn't always work correctly and they customer service as well"

"The checkin was really unprofessional, nothing was prepared, all data had to be filled out again on paper, the staff was absolutely not welcoming. They did not even inform me about a 25 EUR early checkin fee upfront. They gave me a room right above the smoking area. It smelled and was noisy. At the checkout they claimed I had breakfast. Never did and never ordered it. The front desk staff was not welcoming or friendly at all. Not what I expected at this house. Poor!"

"the room was in good condition and the front was friendly to me but there were a lot of flies outside of the window. when i opened the window, a lot of flies (maybe 50) came into the room within a minute. Pls do something for fly protection."

"Wifi Did not work :( "

"We stayed one night while travelling home. The hotel was very nice and clean. The only problem we had was it was very hot and we couldn’t turn the heating off. Would recommend this hot as the setting is beautiful and the surrounding are very quiet. "

"The spa, gym, and lake views are excellent. The hotel has a very 90's feel and no room service (this was a bummer as we had a lake view room and wanted to stay in and relax). The beirgarten by the water has excellent food, although it closes at 930pm (as does the only restaurant on site (a buffet). The place was comfortable for 1 dayx the lake location and sauna were exactly what we wanted"

"We were just passing through Altenburg staying for one night so booked this based on price rather than aesthetic appeal and had no expectations of greatness. We were very pleasantly surprised. The receptionist was very pleasant and helpful. The room was large and clean with a good bathroom. The bar also helped things along. Overall I would recommend this hotel, it is much better than the picture would suggest. "

"Very good hotel with an excellent restaurant. The location is okay, but it definitely requires a car or a taxi service."