Located close to Playacar Golf Club, Hotel Ambra provides a terrace, a garden, and laundry facilities. Stay connected with free in-room WiFi.
You'll also find perks like:
Swimming pool with sun loungers and pool umbrellas
An outdoor pool, newspapers in the lobby, and a 24-hour front desk
Concierge services, a TV in the lobby, and a water dispenser
Luggage storage, tour/ticket assistance, and smoke-free premises
Room features
All guestrooms at Hotel Ambra boast thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi.
More amenities include:
Bathrooms with rainfall showers and shampoo
50-inch LED TVs with Netflix and satellite channels
Daily housekeeping, desks, and phones
Languages
English, Spanish
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
We should mention
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Property is also known as
Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen
Frequently asked questions
Does Hotel Ambra have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.
Is Hotel Ambra pet-friendly?
No, only service animals are welcome at the property.
What time is check-in at Hotel Ambra?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Ambra?
Check-out is at noon.
Where is Hotel Ambra located?
Located in Ejidal, this hotel is within 1 mi (2 km) of Centro Maya Shopping Center and Playacar Golf Club. Quinta Avenida and Playa del Carmen Main Beach are also within 3 mi (5 km).
Hotel Ambra Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Tim
Stayed 1 night in Mar 2024
8/10 Good
Hugo
9 March 2024
Hugo
Stayed 4 nights in Feb 2024
6/10 Okay
Leslie
Business traveler
1 March 2024
Liked: Cleanliness, staff & service
Good hotel
Leslie
Stayed 5 nights in Feb 2024
10/10 Excellent
Juan
24 February 2024
Juan
Stayed 1 night in Feb 2024
8/10 Good
Boris
Traveled with partner
13 February 2024
It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.
Stayed two weeks. The rooms are decently clean but the area is very noisy and all that sound comes right inside. It’s worse in the “apartment” style units with cooking facilities. They’re in their own tower and have two extra windows, plus the door opens to outside. As for the cooking facilities, they don not have a microwave as advertised and they provide no cookware or dishes or utensils - but they will promise to get them sometime in the future. They’ll also promise to get clothing hangers, but never actually will. There is no laundry on site as advertised. Not in the room and not as a service.
Night staff are rude, day staff are friendly if unhelpful. Night staff also cannot read Spanish well or understand any English, so be prepared to speak in only Spanish after 7 or 8pm if you need anything. The pool is sketchy and it and the main floor lobby area are sparse and unwelcoming. Do not expect to spend any time outside your room unless you’re leaving the hotel. There is a mall across the street. It’s likely one of the most expensive malls in the country, where you will find a very sketchy looking laundromat. The grocery store there is good for selection, but the prices are mismatched or simply untrue on most items we purchased. Air conditioning at the hotel worked very well and the wifi worked well most of the time. Bring your own Netflix account if you plan to use the tv at all.
Lugar limpio y con lo necesario para pasar la noche. Al frente está el centro comercial, así que hay lugares para almorzar y comer. Lo justo por el precio.