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"Good"

"Our yearly stop hotel for trips to CR"

"We stayed here for only two nights for my birthday, as we wanted to splurge a bit. This is a gorgeous, very well manicured 5-star resort. Upon arrival, we were upgraded to a higher level room for my birthday, so that front desk staff knew how to make an impression. The room was crazy amazing fabulous. Look at their website pics as they are very accurate. Expedia includes two tours when booking, so we got a fabulous night frog tour, and a half-day personalized tour of their wildlife sanctuary - Guide MICHAEL WAS AWESOME. We also participated in the butterfly release, which we will remember forever! The downside was the dinner restaurant (only one). The menu was super Americanized, and they were out of the one local fish! The first night took forever to get served, and they brought our appetizer, salad, and main dish all at once. The second night was my birthday, and although the server offered me a free dessert for my birthday, when they brought it, there was no candle, no offer to sing, no extra decoration on the plate, and no wishing me a happy birthday. I'm a little surprised by this as it was contrary to the front desk staff. Hey, Lee Banks, please train your restaurant staff to make a bigger deal of of birthdays. Also, put some more Costa Rican items on the menu! The food was VERY good for both breakfast (not included) and dinner, and beautifully plated. If you don't mind the price, don't miss this beautiful property, and ask for Michael as your guide! "

"Excellent hotel. Great staff"

"Staff was great, they have the shuttle to the airport and we were able to do an early check in"

"It was exactly what we needed. A place to sleep before catching the plane the next morning. "

"A true relaxing oasis in the city/"

"The person at the reception was very nice and welcoming. We had dinner at the restaurant and our meal was excellent and staff was very friendly. Would recommend the hotel and restaurant."

"The staff was very helpful and upgraded me to a very nice room. I have stayed here many many times in the past and I know most of the rooms well. They did a good job with every question I asked. "