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Hotel New Otani Osaka

5.0 star property
Luxury Osaka hotel in Chuo with 10 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Osaka

Front of property - evening/night
Point of interest
Exterior
Aerial view
Concierge desk

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Room service
  • Spa
The price is AED 443
AED 560 total
includes taxes & fees
9 Dec - 10 Dec

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Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Single Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 4 People Non-Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes

Japanese Suite, Non Smoking, City View

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 60 sq m
  • City view
  • Sleeps 6
  • 4 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 6 persons)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, desk, laptop workspace, blackout drapes

Luxury Junior Suite, High Floor, Non-smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite - Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite - Selected at Check-in Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite for 3persons Selected at Check-in Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Luxury Connecting Suite, 4 Adults, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
2 bedrooms
Blackout drapes/curtains
Bathrobes
  • 110 sq m
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Smoking, Town View

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch LCD TV with digital channels, TV

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 7 persons)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, desk, laptop workspace, blackout drapes

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Renovated in 2017
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 5 People Non-Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

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About the neighborhood

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578

What's nearby

  • Osaka Castle Park - 2 min walk - 0.3 km
  • Osaka-jō Hall - 9 min walk - 0.8 km
  • Osaka Castle - 15 min walk - 1.3 km
  • Tsutenkaku Tower - 7 min drive - 6.7 km
  • Umeda Sky Building - 7 min drive - 7.6 km

Getting around

  • Osakajo-koen Station - 3 min walk
  • Morinomiya Station - 13 min walk
  • Kansai Intl. Airport (KIX) - 57 min drive

Restaurants

  • ‪いずみホール - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk
  • ‪PRONTO - ‬5 min walk
  • ‪サイゼリヤ - ‬5 min walk
  • ‪麺匠慶次 - ‬5 min walk

About this property

Hotel New Otani Osaka

Luxury hotel near Osaka-jō Hall
Located close to Osaka Castle and Dotonbori Glico Sign, Hotel New Otani Osaka provides an art gallery on site, a shopping mall on site, and 2 coffee shops/cafes. Treat yourself to some rest and relaxation at FitnessCLUB, the onsite spa. At the 10 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool
  • Full breakfast (surcharge), 2 outdoor tennis courts, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a porter/bellhop, and a banquet hall
  • A front-desk safe, multilingual staff, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and proximity to public transit
Room features
All 525 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free internet and safes. Guest reviews speak positively of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 43-inch LCD TVs with digital channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered self parking on site (JPY 1200 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage
  • Roundtrip airport shuttle (surcharge) from 8:00 AM - 3:00 PM
  • Airport shuttle at scheduled times

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 4830 per person
  • 10 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • ALL DAY DINING SATSUKI
  • TEPPANYAKI KEYAKI
  • ISSHIN
  • FRENCH CUISINE SAKURA

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Bike parking
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms - 17

Spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LCD TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4830 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

Pool access available from noon to 8:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Does Hotel New Otani Osaka have a pool?

Yes, this property has an indoor pool. Pool access is from noon–8:00 PM.

Is Hotel New Otani Osaka pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel New Otani Osaka?

Self parking is available for JPY 1200 per night.

What time is check-in at Hotel New Otani Osaka?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel New Otani Osaka?

Check-out is at noon. Late check-out is available for a fee.

Does Hotel New Otani Osaka provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM–3:00 PM at scheduled times. A fee of JPY 1800 per person applies.

Where is Hotel New Otani Osaka located?

Located in Chuo, this luxury hotel is within a 15-minute walk of Osaka-jō Hall and Osaka Castle. Dotonbori Glico Sign and Tsutenkaku Tower are also within 6 mi (10 km). Osakajo-koen Station and Ōsakajōkōen Station are within a 5-minute walk.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1647 out of 2190 reviews" "
Rating 8 - Good. 393 out of 2190 reviews" "
Rating 6 - Okay. 102 out of 2190 reviews" "
Rating 4 - Poor. 24 out of 2190 reviews" "
Rating 2 - Terrible. 24 out of 2190 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiancheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, one of a kind view to the castle that’s unbeatable, delicious food, and I can keep listing the things I love about this hotel! Definitely would come back next time I visit Osaka.
Stayed 3 nights in Nov 2024

10/10 Excellent

JOHN, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, 2 min walk to JR station, walking distance to Osaka Castle, good breakfast buffet, convenient store next door…
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 3 nights in Nov 2024

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and huge room. Super close to osaka castle.
Stayed 1 night in Nov 2024

10/10 Excellent

Jasveenkaur Jaspalsingh

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room felt a bit dated but the staff were excellent and the location was amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were outstanding here. Definitely earned the 5 star rating. Staff were particularly well spoken in English and helpful explaining where things are and various services like in-room massage and laundry pick up. Overall great place to stay - castle view room with a safe, fridge, coffee and tea. Only disappointment for my friend and I was that their pool/spa was pay-to-use, which doesn’t seem to match the style of the hotel. Perhaps the high level room bookers get free access, not sure. Other than not being able to swim without paying a fee, we were super happy with this place. High level food, service, and amenities overall. Would definitely stay here again in returning to Osaka.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Stayed 2 nights in Nov 2024

8/10 Good

Teresa, Dublin

Liked: Amenities
The lobby is very nice and looks Elegant, however the rooms are so dated.
Stayed 1 night in Nov 2024

6/10 Okay

lika

Liked: Cleanliness, staff & service
Room is a big with view to Osaka castle. Hotel is outdated, required renovation, breakfast very limited and the same every day. Location wise, few minutes from Osaka Loop line - few stations from Osaka Station
Stayed 7 nights in Nov 2024

8/10 Good

Marianne

Traveled with family
Liked: Cleanliness, staff & service
Staff were friendly and helpful, top notch. Our room had a great view of Osaka Castle. It was quiet and clean. However, the bathroom still had old faucets and hardware. The toilet didn’t work as intended with the bidet. The tub was old style. The heater or AC didn’t work either. The room was very stuffy. The breakfast buffet was average.
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for the location but the hotel itself was better than I could imagine. It was one of the best hotels I have ever stayed in. I would highly recommend this hotel to others and would definitely stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Shu Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3-5 minutes walk to 2 train station and Osaka Castle. Very quiet and convenient location. We really enjoyed our stay there, the hotel staff were very friendly and the service was really good. They do provide everything you need, including pajama. I didn't bring The cream for dry skin, the cream they provided really helped us a lot for the dry weather. Recommend Hotel New Otani if you wish to have a quiet and good rest after your busy day.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nice and beautiful. I really like the location except that it is far away from public transportation. As an As an handicap, I have to always walk the extra mile to find the elevator. Everything opened at 10. Not convenient if you’re on the run.
Stayed 4 nights in Nov 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff. Would stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Md.Nor Muhammad Faiz, Ampang

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such amazing stay in Osaka. Walkable distance to 3 train stations. Very quite and beautiful hotel. Our room was facing Osaka Castle. It was such an amazing stay and very friendly staff. If you want to stay away from the crowrd but easily accessible to train station with beautiful Osaka Castle Park. This is the best hotel.
Stayed 6 nights in Nov 2024

10/10 Excellent

Lou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view of the Osaka Castle. Clean, spacious rooms. Dated and no microwave on the floor. Staff will assist in heating the food. Staff are English speaking, friendly and helpful. Uber order not allowed in the hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Yoshikazu

Stayed 1 night in Nov 2024

10/10 Excellent

Cham Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staffs. Very enjoyable during the stay.
Stayed 7 nights in Nov 2024

10/10 Excellent

Adrian Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
It has alot of restaurants and places to shop
Stayed 2 nights in Nov 2024

8/10 Good

chani emma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
the staff are really nice, and the hotel has an old school vibe of luxury from the previous generation of las vegas type, which after all the hotels being tiny everywhere in Japan was a nice change and felt really expansive. the room was huge and had an amazing view of osaka castle and the area. my main issue was the bed was super uncomfortable, extremely firm, and the pillows were extremely thin. its hard in general to get a comfortable bed by western standards in all of japan, but this was the main downer. of course the bathrooms were outdated as well but water pressure was great and the size great. its right across from osaka castle and the train station but about 20 min by car or train to Dontobori area. in general it was a good stay and on par with japan in general, i just wish the bed was more comfortable.
Stayed 2 nights in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a splendid well run hotel. My only criticism is that the casual restaurant on the 1st floor has a very limited dinner menu on Sundays and is over priced.
Stayed 2 nights in Nov 2024

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kiwoong, La Palma

Stayed 1 night in Oct 2024