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"It was a wonderful hotel "

"hot springs, breakfast, late evening ramen"

"I was absolutely blown away by the service at this amazing Hotel. I highly recommend to anyone who is interested in a spa atmosphere and outstanding hospitality. "

"Business hotel located in the city, with convenience store around the corner and walking distance to restaurants. "

"Did the job. Comfortable bed and sufficient shower. "

"Staff at Nikko were courteous and helpful: room service is thorough; receptionists speak very good English. We would like to especially thank Bianca for her extra effort in helping us. Very happy with our stay."

"Completely beautiful. Everything is perfect, the atmosphere, the delicacy, the lighting, the artwork, the music, the service. Rumi, Kenji and other members of staff are so so friendly. They made me feel like I was in a home away from home. Whilst also having a completely unique experience. The private hot spring bath outdoors at the back of the hotel is out of this world. So dreamy. Beppu is an incredible space and city to be in and staying here just made it so much more special."

"Everything was poor. For Japanese standar I felt like staff was tired or not happy doing their job. Checking time was 4 P.M. while in other hotels was 3 P.M. I arrived at 3:10 and they did not let me in. A lady was going to give the key but a young man told her that was not the time for checking in. I saw other people registering before 4 and letting them in, so I felt disappointed. The room was very small."