Search Lodges in New Hey

"Our check in time was 3pm and although the booking was accepted and property details provided, we were not send the code to access the key box. We messaged the host for the final access details as we were arriving and got no response. We called VRBO who provded details to contact the host directly and also no response. We then recieved a message at 3:45pm (after the 3pm check in time) cancelling the booking due to a 'water leak'. Why the host was checking for water leaks after the time we were...

"Didnt get the chance to stay…booked it they took payment then said they were closed and i still havent had money back"

"We were extremely happy with our stay. The area is lovely and friendly. The property was spotless, cosy and welcoming. Many facilities supplied as extra too. Will definitely return."

"We received no communication from the owner of how to access the property. We were standing outside and had to contact VRBO support. The house is in an awful area, the garden hasn't been mown in years and there is trash around the property. We were only provided with two towels for a family and they said that was all we needed. I will never use VRBO again as they don't care about their customers experience."