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"This hotel is amazing! The hotel complex is made beautifully with landscaping and when there is fog, the place looks mystical. But our experience could have been better. We booked Mountain View rooms and while the room was well appointed, a bit luxurious even, we did NOT get the Mountain View we expected because a few buildings were blocking that view! The saving grace is the balcony with roses blooming and welcomed the fog that kept those buildings hidden. We enjoyed their amenities - we played billiards, enjoyed swimming too. The swimming pool was beautiful, it was supposedly heated but no, it’s not really. If you position yourself in front of the ‘jets’ you feel some warm water flow but not enough to heat the pool. At least the view through the surrounding glass was beautiful. There is also complimentary use of their Karaoke rooms which we made good use of but a bit disappointed with the almost non existent food you can order (only French fries was available). Their buffet breakfast was good, many choices both international and local food. What shines through are their excellent hotel staff! It is clear how much effort they put in ensuring hotel guests are served well! And by the way, there is complimentary shuttle to town. If you are taking a VIP bus from Hanoi, the bus stops at their own area/ office but they will arrange for a drop off directly to your hotel if it’s located in town. This hotel arranged for a pick up too! "

"This is most definitely a 5 star hotel stay!! The staff is incredible they go above and beyond on every level. From front desk reception restaurant service and housekeeping! Honestly I have been all over Europe France Spain and Italy Portugal New Zealand Australia and have stayed at many so called 5 star hotels and have never experienced the level of care and hospitality that I was given at this 10 star hotel."

"Awesome location with excellent accommodations. Best buffet breakfast of the four hotels we have stayed at in Vietnam in last three weeks. Front desk and Hotel managers extremely attentive to our requests. My wife, who is Vietnamese, spent hours talking to them for guidance about everything!"

"Best breakfast selection so far on our Vietnam trip. Within 5-10 minutes walk of Moana Sapa, city centre via the level 13 exit and the lake. Great landscape views ( sunset ) with fog over the valley in the mornings. Highly recommend KK Sapa Hotel. "

" Really good"

"Good location, friendly staffs, the service of breakfast needs to be more efficient, however overall this hotel is very good. I definitely come back. "

"This property's location is very convenience. It is easy to access to all place in the town."

"This property was nicely maintained and the facilities were amazing. I also loved the convenient complimentary shuttle ride to and from the city. "

"Staff are nice and very helpful"