Find Family Hotels in Nakuru

"The staff bent over backwards to accommodate our every need. The food was excellent and when the hotel restaurant wasn't open, a hotel-owned restaurant next door had excellent food. The difficult thing about getting a 4 star rating in Nakuru, Kenya, is that the area is subject to frequent power outages and the internet service simply isn't the best. I wish this property didn't have to deal with these inconveniences because everything else was superb. "

"Disappointing really. Rooms and facilities were good but the food and the staff let it down badly. When we arrived, reception seemed to have lost the booking, claimed that their computer system was down, and we had to pay cash to get the room."

"I enjoyed the grounds, gardens were kept up beautifully. The pool area was very enjoyable. I was surprised about the quality of food provided, it wasn't very good. Staff were friendly but front staff was not helpful. I had booked a villa but got a standard room instead and their explanation wasn't very good but because I was there for a wedding, I didn't complain too much. I heard later that they hadn't enough villas for the bookings but I wasn't offered any compensation. "

"The rooms were very clean and had a beautiful view. The lodge os also very close to the main highway."

"The listing advertised wifi which was not available most of the time and when it was available, it was very weak and slow. The same can be said for the shower. Little to no hot water. Also, the picture in the listing is nothing like the room I was in. The picture showed a small refrigerator and in-room safe. Neither were present."

"The property is in a serene area. We stayed at the Flamingo suite that is an amazing tent. With living room, huge balcony overlooking the flamingoes on the lake. The staff is exceptional. The food delicious and well served. A very relaxing experience indeed. "

"Old school charm but our room was dated."

"I booked one night, 1 double room, 1 single room and paid through Expedia for Lake Naivasha Resort. When I arrived they said I had booked 2 single rooms and no meals so they charged me for what they said was the difference. When I saw the receipt I questioned it and said I need a refund! I had booked correctly and I had my paid receipt from Expedia. In the end I would have only owed for our meals. The difference between what they charged me and the cost of the meals should be refunded to me!...