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"Rooms are spacious. Staff are friendly and courteous"

"Great service and great location a great rate"

"Room I stayed had beautiful view of ski resort, but it was very quiet, also how they arranged the bathroom and toilet and wash basins was very nice to shared by two persons and with privacy. Also hotel offered very nice public bath, which I would like to recommand very highly. However, choice of food could of been wider, but all and all this place was alot better located and offed better food than other hotels I stayed at Karuizawa before."

"Very helpful staff. Breakfast was fabulous. Lots of variety and the best view in the city."

"We stayed at this hotel for seven nights during our Nagano ski trip in late January 2025. The location was convenient, the rooms were comfortable, and parking costs $10 per night. Be sure to move your car before 11 AM and park after 3 PM, as spaces fill up quickly in the afternoon. The hotel has a microwave in the lobby and a Lawson store right downstairs. We’ll definitely stay here again for our next ski trip!"

"Absolutely amazing! Exceeded all expectations! Did not want to leave! "

"I really enjoyed my stay at Kashiwaya Ryokan. Although it was long to get to without a car, it was worth the travel. The 2 days there didn’t feel like it was enough time. I will return again for sure. The room was comfortable, the private onsen were beautiful and amazing. The kaiseki served at dinner were delicious and perfectly balanced. The traditional Japanese breakfast (there were Western styled breakfast and brunch at the cafe in Shima Onsen town) was incredible as well. I want to thank the dedicated staff members I interacted with during my stay. They were kind and patient. I don’t recall all their names but I want to thank Hitomi, Yuho and Andrew for their help. I will recommend this ryokan to my friends. "