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"We had a very bad experience in this hotel. At 2:30 am someone started knocking at our door at least 3 times. I woke up and when I opened the door, there was the bell boy bringing a suitcase that was not ours. After he noticed he got the wrong room, he apologized and left. It was almost impossible for us to get back to sleep and we felt tired all day long. It is unbelievable that a "5 star" hotel has this type of mistakes. Also, when checking out, we got a different rate than what was initially...

"Interesting art and images of antique carvings on the walls of upper level hallways, a nice touch. My fav place to stay & dine in Kilimani."

"Was just amazing, Food, stuff everything Thank you "

"Good facilities for a work trip. Staff very kind and helpful. "

"It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good! "

"Top notch customer service. Enjoyed the great smile of the staff and the location being a walking distance to everything Nairobi is offering. My fridge was the only thing that was not working (cooling). The bar tenders are great."

"Beautiful property. Downside is it’s in downtown. "

"Interesting location close to shopping and entertainment, staff was very helpful"