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"Amazing brand new hotel in Sun Moon Lake, great stay for new families with kids, there is a amazing complementary kids space, great low height kids pool and other thoughtful services for kids."

"All good"

"Overall it was a pleasant experience, and I shall go back there again in the future. "

"Love it there"

"Friendly staff. Convenient and functional. "

"Staffs are very friendly and professional. The lake view is beautiful. Room is clean and comfortable. "

"Will definitely stay here again!"

"Staying here was a wonderful experience that we will not forget! The location, food, and amenities were of course stellar, and our room with the balcony-side private onsen tub was luxurious. What stood our most, however, was the service. Staff was attentive and kind to the highest degree. For example, with only 1 hour notice, I called the front desk to help surprise my partner for her birthday with a treat in our room upon our pending return for the evening. Within an hour, they had set up an extravagant birthday display and a wine bottle with glasses. It made our trip even more special and I am grateful! Additionally, as English speakers, we had no problem with the language barrier and found that most staff spoke proficient English."

"Well very good except that the bathroom ventilation fan is always on and unable to switch off so could be problem when sleeping. "