Find Hotel with a Concierge in Mérida

"Comfortable stay"

"Great customer service and location but condition of the room and bathroom was very poor. Cannot control AC temperature asked for a portable fan. Shower head broken water coming out everywhere. Not much toiletries just shampoo and bar soap. No tissue paper, vanity set, no hand or face towel. No safe box, had to carry around a huge wood key chain for room key, bigger than my cross body bag Pictures very nice but not the way the room is. "

"Very nice staff! Tours are offered! Close to Paseo de Montejo and other spota. Great estieries all around! Will definitely be back. "

"Beautiful reception, outstanding service."

"It is OK"

"Grateful for the 24/7 checkin, bec i needed to do an emergency booking at 9pm due to another property in the north falling through due to lack of communication and no checkin instructions provided. They were very accommodating, and also let me transfer to a bigger room w window when i saw that the first room that they put me in didnt have a window. Cute decor, interior plants made it very comfy. "

"My gold earring disappeared in my 36 hrs stay and no one is been able to answer me. Unfortunately there is no safe in the room."

"Casa Caballo was one of the best rental experiences we have ever experienced (and we have rented many properties in many different countries) and it exceeded our expectations. The property is immaculate. Everything you need to prepare meals is provided. Purified water, purified ice. The property layout provides privacy for 2 couples, each bedroom with an ensuite. We stayed for almost 5 weeks and felt totally pampered. All of the staff and management were a joy to work with. Professional, prompt,...