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"The outstanding customer service was the highlight at this hotel. Great facilities (swimmimg pool.and gym) with standard room that I booked. The odd carpet stain (in the room) but no complaints on cleanliness at all."

"I always like staying at the Hatfield. Its been 15 years ive been staying and i just think its a lovely cheerful place to stay. Staff are always friendly and helpful. Food is good and the service is quick. The rooms are comfortable and warm. It reminds me of how hotels used to be, its like going back in time, in a good way. Well done to all keeping the Hatfield charming and warm."

"We went to Dunston Hall for a weekend break and we were not disappointed. Our room was lovely and everything about the hotel exceeded our expectations. If there was one small criticism it was that our double bed, though individually comfortable, was made up of two singles of different heights! This led to my wife waking up with back pain due to ending up laying across the joint! "

"Lovely large room with comfortable bed. Huge bathroom. Everything very clean. Fluffy towels. Excellent breakfast."

"Great location and a very nice stay. Good price too. "

"One night in the hotel, convenient for the city center but also very quiet."

"Excellent location, value and quality hotel! "

"We stayed as a couple for one night as we were going to the very nearby Norwich arts centre for a gig. The hotel was both classy and cosy, everything was a nice size ( room, bed, bathroom etc), very clean and everything we needed. The building itself is grand, kooky and welcoming. The staff were just incredible and we enjoyed our chats with them....they were very knowledgeable including about the history of the hotel and what else was of interest in the local area. Breakfast was quality ( and we are food snobs as we used to live in France). Really couldn't fault anything. Next time, we'll be back with more time hopefully as we regretted not being able to try out the cocktails at the lovely bar!!"

"Nice hotel.very comfortable and nice food "