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"This was our second stay at this hotel in the last 2 years. It's an excellent hotel right next to a train station and many places to shop. I wouldn't consider staying anywhere else. Kawagoe is less crowded than Tokyo, but less than an hour on the train and you're in the heart of Tokyo. Staff is very attentive and efficient. My only complaint, is that the mattresses are extremely firm. I solved that issue on the second visit by bringing an inflatable air mattress. Problem solved! I hope to visit again, in the future."

"Beautiful property, clean, and friendly staff. Their onsen is one of the best. They have everything you need so you don’t really have to leave the property if you didn’t wantIt is walkable to Yubatake, but they also provide a free shuttle."

"Great hotel. I may continue to use them in the future if they are available in my travel destination locales. Basic amenities are always available at the ground floor. Staff was friendly. Onsen was practical, but most importantly, it has an outdoor ONSEN. I only wonder if the women's ONSEN is designed differently, as they don't switch the onsen's on different days. If I did have a single complaint, it would be that they only provide (1) pillow per bed, and that the design of the pillow may not be for everyone. It's the type where the edges of the pillow have a thicker fluff anf firmness, and then towards the center of the pillow, there is a dip/concavity. I struggled to find a comfortable pillow rotation for me. Again, that's my only personal issue with the stay. "

"Great room. Very clean and comfortable. "

"Everything"

"Staff were super nice and helpful"

"Room I stayed had beautiful view of ski resort, but it was very quiet, also how they arranged the bathroom and toilet and wash basins was very nice to shared by two persons and with privacy. Also hotel offered very nice public bath, which I would like to recommand very highly. However, choice of food could of been wider, but all and all this place was alot better located and offed better food than other hotels I stayed at Karuizawa before."

"Close to JR station and outlet mall. "

"Great place to stay. Right in front of police station. Onsen was great!"