Find all hotels by Accor Hotels in Macau

"The staff were friendly and helpful. "

"Services "

"Staff spoke little English but were helpful when assistance was needed. Family room was spacious. However the sofa bed was uncomfortable and cannot be sleep on. Sore spine and terrible pain. Definitely not recommended for sleeping. "

"I have never had a bad experience with Sofitel and not this time either. Large and luxurious rooms (also Superior rooms) with all amenities. Should I mention anything that could be improved it would be breakfast. Good and a lot of choice, but they had trouble keeping up at peak time. Good but have experienced better in other Dkfitel hotels. Still I do not hesitate to recommend, and would go back if I have the chance. What stands out are all the details in decoration and furnishings- beautiful hotel"

"Title: Exceptional Service from Shea – A Truly Memorable Stay I had the pleasure of staying at Mandarin Oriental (Macau) recently, and I want to highlight the exceptional service I received from one of the staff members, Shea. During my stay, I encountered an issue with my ferry booking through an app, and I wasn't able to receive a confirmation email. I was quite stressed, but Shea immediately stepped in to help. Not only did she assist with sorting out my booking, but she also went above and beyond by accompanying me to the harbour. There, she spoke with the receptionist when they were unwilling to issue a physical ticket, as I couldn’t access my boarding pass. Shea’s dedication and kindness were truly remarkable, and she ensured I could travel without further stress. Thanks to her efforts, my experience in Macau was made so much easier and more enjoyable. I highly recommend staying at Mandarin Oriental (Macau)—the hospitality here is top-notch, and the staff is incredibly caring. If I ever return to Macau, I will definitely stay at this hotel again. Thank you, Shea, and the entire team at [Hotel Name], for such a wonderful experience!"

"great property, very well maintained."

"Good services with fair price, recommended!"

"Only stayed one night here but I have only good things to say. The room was clean and comfortable, somewhat small buy ok for short trips. The hotel is in a non tourist area of Macau, it is in a normal Macau neighboorhood so you will pay local prices in the restaurants and stores nearby. Very close to the main attractions in the historic centre of Macau, 15-20 min walk or by bus to the senate place, the St Paul ruins, Grand Lisboa Casino. By bus, maybe 5-6 minutes! The buses that pass next to the hotel take you to all the main sights in Macau, the airport and ferry terminal, the casinos in Taipa, the border, etc. "

"Great staffs"