Find all hotels by Independent in Lyell-Otis, NY from AED 364

"It is located close to the highway and an assortment of restaurants. The parking lot has a number of potholes which made it difficult when I couldn't park in a handicap spot."

"Great pool and jacuzzi- both warm. Flooring in pool area safe (not slippery) but hard on one’s feet. We will be back"

"The front desk clerk that checked us in was incredibly helpful. We enjoyed our stay. The hotel was clean and quiet. "

"Small room BUT more than we needed. "

"Everything was good. No complaints about anything. Would definitely return"

"No soap in dispenser "

"Front desk was very friendly and helpful. We haven’t been to this area in 25 years and yet the front desk made me feel comfortable. They have a 24 hour refreshment area. The rooms are clean and spacious. Would definitely recommend this to a friend or family. We will be back. "

"Traveled 6 hours up to Rochester for our son’s graduation. Booked this room 8 months prior. 10 minutes to arrival we get a call from the hotel saying they had an issue with the block of rooms on our floor. Not sure what but Jennifer M told us they got us a room in another Marriott hotel a little further away. At first disheartened I was pleasantly surprised that the room was a great alternative. Surprising since it was a graduation weekend for two colleges. So no, I didn’t stay at the Double Tree but Jennifer M deserves to be recognized for her exemplary service. We had a great graduation weekend in Rochester. Double Tree even comped the room. Thanks for saving our weekend for us, "

"The property is currently under renovation. Excellent staff and services—I would like to mention the hotel's GM, Shri. Shri ensured that any issues were followed up on and addressed to the guest's satisfaction. We will stay when we visit Rochester in the future."