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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property
Hotel in Rochester with a fitness center and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Bar (on property)
Exterior
Exterior
Indoor pool, sun loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
The price is AED 410
AED 468 total
includes taxes & fees
16 Jan - 17 January 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Sofa bed
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Sofa bed
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Rochester - University Area, an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
7.8 out of 10, Good, (1001)
The price is AED 391
AED 459 total
includes taxes & fees
22 Dec - 23 Dec
Holiday Inn Express Rochester - University Area, an IHG Hotel

About the neighborhood

Map
800 Jefferson Rd, Rochester, NY, 14623

What's nearby

  • Marketplace Mall - 17 min walk - 1.5 km
  • Tim Hortons Iceplex - 4 min drive - 2.1 km
  • Strong Memorial Hospital - 6 min drive - 4.7 km
  • University of Rochester - 7 min drive - 5.4 km
  • Rochester Institute of Technology - 8 min drive - 7.4 km

Getting around

  • Rochester Station - 18 min drive
  • Greater Rochester Intl. Airport (ROC) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Hotel near University of Rochester
Consider a stay at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel and take advantage of dry cleaning/laundry services, a bar, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a restaurant.
Additional perks include:
  • An indoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • A 24-hour front desk, meeting rooms, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 120 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch HDTVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Business services

  • Business center
  • Computer station
  • Conference space (4300 square feet)
  • Meeting rooms

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Frequently asked questions

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-out is at 11 AM.

Where is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel located?

Situated near the airport, this hotel is within 1 mi (2 km) of Monroe Community College and Marketplace Mall. Tim Hortons Iceplex and Cinemark Movies 10 are also within 3 mi (5 km).

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 441 out of 1001 reviews" "
Rating 8 - Good. 312 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Helpful friendly service at front desk
Stayed 5 nights in Nov 2024

10/10 Excellent

MARCO

Stayed 2 nights in Nov 2024

8/10 Good

Gina

Stayed 2 nights in Nov 2024

6/10 Okay

Chris

Liked: Staff & service
Was ok
Stayed 1 night in Dec 2024

4/10 Poor

OSCAR BATE

Disliked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2024

10/10 Excellent

Latasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be the only place I stay when traveling to Rochester Ny. Affordable, very clean, easy Check in, breakfast was great, easy access to everything you need, great location what else can I say
Stayed 2 nights in Nov 2024

10/10 Excellent

Eden Aubrey

Stayed 5 nights in Oct 2024

10/10 Excellent

Steve

Stayed 2 nights in Oct 2024

6/10 Okay

Atinder

Traveled with family
Disliked: Staff & service
I booked double bed room. When i m doing check in. They don't have rooms.
Stayed 2 nights in Nov 2024

4/10 Poor

Nneka, Newark

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I drove 5 hrs to watch my daughters college basketball team play, Upon arrival I was never asked for any identification when being checked in, The night desk attendant was very Rude, I immediately called the front desk to advise them my toilet was constantly running and it was not addressed until after I had to leave the premises to use the bathroom, I called the corporate number and 2 hrs before check out someone responded nobody offered any compensation for this MAJOR inconvenience.
Stayed 1 night in Nov 2024

8/10 Good

Christinna

Stayed 1 night in Nov 2024

10/10 Excellent

Shiu-Yu

Stayed 4 nights in Oct 2024

2/10 Terrible

Fred

Stayed 1 night in Oct 2024

10/10 Excellent

Lauren

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Hope

Convenient and clean.
Stayed 1 night in Oct 2024

2/10 Terrible

Deborah

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is very convenient to RIT and many shops and restaurants. We booked king suite with sofa bed for three people. Were given king bed, no sofa bed, no rollaway. General manager refused to address issue that night or since. Husband slept on floor like an animal because all area hotels were fully booked for parent and assistant manager offered compensation. Have stayed there before with no issues. Manager is completely unreasonable and says “we used reservation”, so he will do nothing to remedy issue. Desk clerk was in tears from his lack of response.
Stayed 1 night in Oct 2024

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

WANFENG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Oct 2024

6/10 Okay

Sejla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pillows are too soft. If you book room through third party there’s no free breakfast!
Stayed 1 night in Sep 2024

6/10 Okay

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was good. Spacious for 3 adults w pull out in one room and king bed in separate room. Would be nice to have a door between the rooms. Barn style sounding door would have been ideal. The marketplace restaurant was AWFUL!! Soggy flatbread. Restaurant was out of toppings.. veggie (soggy) flatbread consisted of terrible unflavorful tomato, onion, and cheese. Bar service was okay. Slow. Put a burger on the menu! Not too difficult to mess that up, right?
Stayed 1 night in Sep 2024

6/10 Okay

Adriana

Liked: Cleanliness
There was not enough available parking. Also on checking in, there was no notification regarding having to purchase breakfast or dining tickets, and what was offered was no different than the standard fair offered for free at other hotels.
Stayed 1 night in Sep 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff. However we could not check in until 6 and they to still would not allow us a later checkout.
Stayed 1 night in Sep 2024

2/10 Terrible

Kyle

Disliked: Staff & service, amenities, property conditions & facilities
Staff at front desk untrained/disinterested in job or customer service. Took my cc for incidentals, but charged full room rate despite the fact that I prepaid w Expedia. No management on site. ZERO STARS.
Stayed 1 night in Sep 2024

2/10 Terrible

Jorge

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
We asked for an early check-in. The desk clerk said rudely all check-ins are at 3 PM. We came back at 3 PM. The room was not ready. She said it would be ready in 10 minutes. It took more like 20. What bother us the most was the altitude, poor customer service skiils, definitely she needs some re-training.
Stayed 1 night in Sep 2024

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Average place, good price, convenient
Stayed 2 nights in Sep 2024