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"Very nice staff "

"I had a great stay there and the staff were extremely friendly and very helpful. I wasn’t expecting the hotel to be much as the rate was really cheap in comparison to other hotel prices, but when I arrived I was really impressed. The hotel was in a quiet and nice location, the rooms were clean and comfortable and it had a homely vibe to it. I would definitely stay there again if I was to ever go back to that part of Cornwall. "

"Lovely relaxing short break. Staff very friendly and helpful."

"Wonderful room, nice evening meal, but no one asked me how the food was or if I wanted another drink or see the desert menu, so I just paid & went back to my room."

"Good location Staff friendly and helpful Food good "

"The property was great, we had booked a deluxe double room which was on the 2nd floor and had views of the small woodland area. The room was nice sized and very comfortable. We had free access to the Spa, which was alright. Lots of kids in the swimming pool and clear signs on dos and donts for the sauna so people were entering with plastic slippers, walking boots and also bringing plastic water bottles inside - this can definitely improve. Maybe add a separate kids pool area so adults can enjoy the spa and have some clear rules for using sauna. Breakfast was good and the property decor was modern and fresh. The property does NOT have EV chargers so beware. The nearest one at ASDA is very slow and often out of order. For a property this size I would say its worth installing few EV chargers. St Austell lacks good restaurants. Short distance is Charlestown which has some amazing resturants around a beautiful harbour."

"Overall, a great few days at this hotel. Negatives - mattress was a little hard for me. The afternoon tea was a little disappointing, the sandwiches were a little crispy around the edges where they hadn’t been made to order and the scones were overcooked. However, positives far outweighed the negatives. The receptionist was extremely friendly on arrival. Every member of staff we met were welcoming and friendly, going out of their way to please. The front of house for breakfast were exceptional. I had a massage, I had Merryn, this was the highlight of my trip and will stay with me forever, due to the conversation we had. What a special lady. ❤️ Overall, we will certainly return. We have come away refreshed and happy. "

"lovely beds, great bed linen rverything you could want really. staff are all amazing. "

"Fantastic hotel with fantastic staff, makes for a highly enjoyable stay, nothing is ever too much trouble for them."