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"The location of the hotel perfect for my needs. Check in and out easy. Staff friendly and helpful. Good breakfast. Great price competitive for this hotel. Very big room. The furniture dated needs updating. Also pillows very hard! I had room 515, and had the report broken toilet handle it wouldn’t flush. They did send someone. "

"Hotel staff were amazing...room was very spacious and clean. Unfortunately I had a very disappointing and upsetting experience with the Genting casino staff during my visit for my birthday. I encountered rude and unprofessional behavior and I was feeling very distressed by this. However, the hotel staff completely turned my night around. From the moment I approached them to discuss my concerns, they were incredibly kind, empathetic, and attentive. They listened patiently to my concerns and their genuine concern and helpfulness made me feel valued and respected. I'd especially like to thank Tamsin and Rianna for their exceptional service. The hotel staff's professionalism and compassion were truly outstanding. They went above and beyond to ensure my comfort and well-being. I am incredibly grateful for their assistance and highly recommend this hotel based on their exceptional service. Thank you again if you see this!"

"Reception staff friendly and helpful rooms very clean And comfortable "

"Amazing place to stay, with lots of space to relax with the dogs before the madness of Crufts at the NEC!"

"Everything"

"Loved the room. Just what we asked for. Accessible friendly. Fruit platter was a very nice touch and yummy. "

"Lovely location, comfortable and well provisioned room. Great service in the bar and excellent food"

"All the staff were extremely helpful. Nice restaurant friendly and welcoming. "

"Very good staff, atmospheric and ambience around the old part of the hotel. Modern rooms were very clean but twin was 2 singles pushed up together...a bit cosy even though the room had space if set put differently "