Setsu Niseko

3.5 star property
Relax in natural hot springs or by the cozy fireplace after a day on the slopes. Savor delicious meals at one of five restaurants.

Choose dates to view prices

Photo gallery for Setsu Niseko

Hana Suite - 3 Bedroom Penthouse, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets
Tsuki Suite - 4 Bedroom Penthouse | Balcony view
Exterior
Tsuki Suite - 4 Bedroom Penthouse | In-room safe, iron/ironing board, free WiFi, bed sheets
Four Bedroom Yotei Suite with Onsen and Tatami, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Parking available
  • Spa
  • Washer
The current price is AED 1,260
AED 1,390 total
includes taxes & fees
25 Mar - 26 Mar

Room options

Available filters for rooms
Showing 44 of 44 rooms

Studio Yotei, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

One Bedroom Corner Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 89 sq m
  • Studio
  • 1 bathroom
  • Resort view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

Two Bedroom Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 92 sq m
  • Studio
  • 2 bathrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

Hana Suite - 3 Bedroom Penthouse, Non Smoking

Highlights

Fireplace
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • Studio
  • 3 bathrooms
  • Mountain view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds OR 3 King Beds

Three Bedroom Annupuri Suite, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 141 sq m
  • Studio
  • 3 bathrooms
  • Resort view
  • Sleeps 7
  • 6 Twin Beds OR 3 King Beds

Two Bedroom Suite, Non Smoking

Highlights

Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
Hair dryer
  • Studio
  • 2 bathrooms
  • Sleeps 5
  • 4 Twin Beds OR 2 King Beds

Tsuki Suite - 4 Bedroom Penthouse

Highlights

Balcony
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
  • 324 sq m
  • 4 bedrooms
  • 5 bathrooms
  • Mountain view
  • Sleeps 10
  • 1 King Bed and 6 Twin Beds

Studio Yotei with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 66 sq m
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

Two Bedroom Courtyard Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 105 sq m
  • Studio
  • 2 bathrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

Studio Village with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 66 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

Four Bedroom Yotei Suite with Onsen, Non Smoking

Highlights

Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 171 sq m
  • Studio
  • 4 bathrooms
  • Mountain view
  • Sleeps 9
  • 8 Twin Beds OR 4 King Beds

Two Bedroom Annupuri Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 92 sq m
  • Studio
  • 2 bathrooms
  • Resort view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

Three Bedroom Yotei Suite, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 145 sq m
  • Studio
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 6 Twin Beds OR 3 King Beds

Studio Courtyard, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 51 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

Studio, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

Studio Annupuri, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • Resort view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

One Bedroom Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 78 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

Two Bedroom Village Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 96 sq m
  • Studio
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

Two Bedroom Yotei Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 105 sq m
  • Studio
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

Three Bedroom Annupuri Suite with Tatami, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 166 sq m
  • Studio
  • 3 bathrooms
  • Resort view
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

Studio Village, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
Washer/dryer
  • 41 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

Two Bedroom Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Three Bedroom Annupuri Suite With Tatami

  • Sleeps 7
  • 6 Double Beds OR 3 King Beds

Tsuki Suite - Four Bedroom Penthouse

  • Sleeps 8
  • 4 King Beds OR 8 Double Beds

Two Bedroom Yotei Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Four Bedroom Yotei Suite With Onsen And Tatami

  • Sleeps 10
  • 4 King Beds OR 8 Double Beds

Annupuri Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

One Bedroom Corner Suite With Tatami Area

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Two Bedroom Courtyard Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Yotei Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Village Studio With Tatami

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Four Bedroom Yotei Suite With Onsen

  • Sleeps 8
  • 4 King Beds OR 8 Twin Beds

Three Bedroom Annupuri Suite

  • Sleeps 6
  • 6 Twin Beds OR 3 King Beds

One Bedroom Suite With Tatami

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Three Bedroom Yotei Suite

  • Sleeps 6
  • 6 Twin Beds OR 3 King Beds

Courtyard Studio

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Two Bedroom Suite

  • Sleeps 5
  • 4 Twin Beds OR 2 King Beds

Two Bedroom Village Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Hana Suite - Three Bedroom Penthouse

  • Sleeps 7
  • 6 Double Beds OR 3 Queen Beds

Yotei Studio With Tatami

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Two Bedroom Annupuri Suite With Tatami

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Village Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

One Bedroom Courtyard Suite With Tatami

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

About the neighborhood

Map
6-9-1 jo 2-chome, Niseko Hirafu,, Kuchan-cho, Kutchan, Hokkaido, 044-0080

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 5 min walk
  • Kutchancho Asahigaoka Ski Area - 9 min drive
  • Niseko Annupuri Gondola - 13 min drive
  • Niseko Annupuri International Ski Area - 16 min drive
  • Niseko Hanazono Resort - 20 min drive

Getting around

  • Kutchan Station - 8 min drive
  • New Chitose Intl. Airport (CTS) - 117 min drive

Restaurants

  • ‪Wild Bill's - ‬4 min walk
  • ‪ニセコラーメン風花 - ‬3 min walk
  • ‪The Barn - ‬5 min walk
  • ‪Shiki Niseko Lobby Lounge - ‬3 min walk
  • ‪Musu - ‬4 min walk

About this property

Setsu Niseko

Mountain ski retreat with 5 restaurants and full-service spa
Snow lovers will appreciate Setsu Niseko's complimentary ski shuttle, as well as other onsite amenities such as a bar/lounge and a full-service spa. Each apartment boasts a heated floor and offers free WiFi and a kitchen. Guests can appreciate conveniences like a washer/dryer and a refrigerator, and other amenities include a microwave and a flat-screen TV. Housekeeping is available on request.
Setsu Niseko offers 190 accommodations with washers/dryers and safes. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include slippers, toilets with an electronic bidet, and hair dryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include rice cookers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 2:00 PM to midnight. There are hot springs open between 2:00 PM and midnight.

Languages

English, Japanese

Property amenities

Ski

  • Close to a ski area, ski runs, and ski lifts
  • Free ski shuttle
  • Ski storage
  • Ski passes
  • Ski equipment rentals

Pool/Spa

  • Full-service spa
  • Hot springs
  • Indoor private onsen (mineral springs) in communal space
  • Massages
  • Public bath open from 2:00 PM - midnight

Internet

  • Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 2000 per night)
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Free ski shuttle

Family friendly

  • Highchair
  • Baby bath
  • Children's dinnerware
  • Bed rails

Restaurants on site

  • Meli Melo Yuki No Koe
  • AFURI
  • 蟹鮨 加藤 INORI
  • 天ぷら あら木
  • ルークズアルパインクラブ

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle
  • Griddle
  • Rice cooker
  • Free tea bags/instant coffee

Dining

  • 5 restaurants
  • 1 bar
  • Dining table

Bedrooms

  • Bed sheets provided

Bathrooms

  • Toilet with electronic bidet
  • Hair dryer
  • Towels provided
  • Toothbrush and toothpaste (on request)
  • Slippers

Living spaces

  • Heated floors

Entertainment

  • Flat-screen TV

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Safe
  • Multilingual staff
  • Housekeeping (on request)
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Fireplace in lobby
  • 24-hour front desk
  • Change of bedsheets (on request)

Things to do

  • Fitness center
  • Bicycle tour information
  • Snow sports gear
  • Yoga classes on site
  • Snowmobiling nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snowshoeing nearby
  • Rafting nearby
  • Horse riding nearby
  • Sledding nearby
  • Mountain biking nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 190 rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
In addition to the listed hours, the public bath is also open from 6-10 AM daily.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: JPY 2000 per night
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
Reservations are required for spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Setsu Niseko Kutchan
Setsu Niseko Aparthotel
Setsu Niseko Aparthotel Kutchan

Frequently asked questions

Is Setsu Niseko pet-friendly?

No, pets are not allowed at this property.

How much is parking at Setsu Niseko?

Self parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at Setsu Niseko?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Setsu Niseko?

Check-out is at 11:00 AM.

Where is Setsu Niseko located?

Located near the slopes, this Kutchan aparthotel is within 1 mi (2 km) of Niseko-Shakotan-Otarukaigan Quasi-National Park and Niseko Mountain Resort Grand Hirafu and close to winter sports such as snow tubing and snowshoeing. Annupuri and Noasc are also within 3 mi (5 km).

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Setsu Niseko Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 56 out of 66 reviews
Rating 8 - Good. 6 out of 66 reviews
Rating 6 - Okay. 2 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

10/10

Cleanliness

9.8/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved everything about the hotel and Niseko ski experience. My only suggestion is to add ski racks/tubes on the outside of the buses to make it much easier to transport back and forth to the ski area. Having your skis stacked on the front seats is inefficient and causes damage to the skis. It would be so much easier if there were racks on the outside of the buses. See Aspen or most US resorts for ideas/pictures
Stayed 3 nights in Jan 2025

10/10 Excellent

Priscilla

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing stay. The entire family down to my toddler absolutely loved their stay. Room was tastefully designed and extrmeely comfortable. Kids play room was a must visit daily. Breakfast waa a sumptuous spread.
Stayed 3 nights in Sep 2024

10/10 Excellent

SHOGO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location in Niseko Hirafu area.
Stayed 2 nights in Jul 2024

10/10 Excellent

Duncan

Liked: Cleanliness, property conditions & facilities, communication
Lovely hotel. Immaculate luxurious room. Delicious breakfast. Great onsen.
Stayed 3 nights in Aug 2024

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is absolutely stunning and the amenities are amazing! The room was spacious and had everything we needed. The kitchen was fully stocked of your essentials. We loved the washer/dryer in the room, the pajamas for the whole family, the big fridge, We loved it so much we decided to extend our stay for another night. We will definitely come back !
Stayed 2 nights in Oct 2024

10/10 Excellent

Sze Wan Devan

Excellent hotel. Will come back again
Stayed 1 night in Jul 2024

10/10 Excellent

chiate

Liked: Cleanliness, property conditions & facilities, communication
Great location and facilities.
Stayed 6 nights in Jan 2024

10/10 Excellent

Monique

Liked: Amenities
Amazing hotel with amazing staff in great location
Stayed 3 nights in Jan 2024

10/10 Excellent

Chau Ying

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good quality in terms of the design, equipments and brands used
Stayed 2 nights in Jul 2024

10/10 Excellent

Ricky

Liked: Cleanliness, room comfort, communication
Best stay in Hokkaido
The hotel is fantastic. Best stay in Hokkaido thus far. Looks very new and the rooms are huge and nice! Free booking for one time at the private onsen. English speaking staffs was a bonus. Will be back in winter!
Stayed 2 nights in Jul 2024

10/10 Excellent

chua

Liked: Cleanliness, property conditions & facilities, communication
New , very clean and well thought of basic layer out of room
Stayed 1 night in Jul 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great friendly staff, exceptional property, clean and very pleasingly and comfortable to stay at. Tasty food options
Stayed 4 nights in Jan 2024

10/10 Excellent

Jameson

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice. Pricey but great quality. Will go again.
Stayed 3 nights in Feb 2024

8/10 Good

Yee Wah carol

Liked: Cleanliness, room comfort, communication
Fail to meet the standard of equal rivals
The Italian restaurant was awesome , serving authentic italien food . However, we're disappointed to know no bathrobes are provided ( staff suggested we use Samue instead) and the showering temperature was unstable
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Wonderful
Elegant and functional interior. Like a breeze. Loved the onsen and breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
11/10 stay
11/10. Wonderful experience all around. Kind and helpful staff, beautiful property, room was so well stocked (full kitchen, washer and dryer), unbelievably easy/walkable to get to town and skiing
Stayed 4 nights in Jan 2024

10/10 Excellent

Fred

Liked: Cleanliness, room comfort, communication
Amazing Destination
The staff was amazing! The experience of staying at the Setsu Niseko is something that my family and I will cherish. The shuttle service for skiing is very convenient and the location makes dining very walkable. The room was in excellent condition with an amazing mountain view. We will be staying here again!
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
A room which exceeds our expectations
My family has enjoyed our stay at Setsu a lot. The room is spacious for 3 of us. We love the interior decor and the view from our room. The room is very cozy and comfortable. We also love that we can leave a few windows ajar to allow natural air ventilation without turning on air conditioning.
Stayed 5 nights in Jun 2023

8/10 Good

niels

Liked: Cleanliness, room comfort, communication
Nice option in Hirafu intersection
Nice new hotels, nice onsens, close to slopes, very efficient shuttle service, nice team. Still feels like soft opening with teething issues (ie the thermostat of our room was not functioning so we left window open to mitigate). nice breakfast and afuri restaurant. nice view ofYotei and hirafu
Stayed 2 nights in Dec 2022

10/10 Excellent

Luis F

Liked: Cleanliness, room comfort, communication
Brand new hotel!
Great new (2022) hotel. Great location, walking distance to gondola (grand hirafu) and they also provide a shuttle that leaves very often. The rooms were impeccable, beautifully decorated and very spacious. We booked a one bedroom suite. The staff was very attentive, the onsen and gym facilities were top notch. and having access to a ski rental shop on site was fantastic. I also loved how they offer lockers for your winter gear. The breakfast (included with our stay) was great, and we tried Afuri for ramen one night, which was tasty as well. If I go back I will stay here again.
Stayed 4 nights in Jan 2023

10/10 Excellent

Naomi

Liked: Cleanliness, amenities, property conditions & facilities, communication
The view from the room was great! (Mt. Yotei) Our room was two bedroom plus Tatami room with a big living dining room which was spacious and clean. Perfect for Family Gathering. Breakfast was really good. Especially coffee. The hotel staff was kind and helpful but it seems that some of them do not have much experience in hotel service. Overall it was a nice hotel. I'll come back here again!
Stayed 2 nights in Feb 2023

10/10 Excellent

Jason

Liked: Cleanliness, room comfort, communication
Amazing property!
Absolutely amazing property. Friendly welcoming staff. Easy to communicate in English. Studio room was immaculate. Well furnished. Clean. Location was convenient to everything with a hotel bus servicing Gondola and Dot base every 10-15mins. Great ski lockers. Rhythm on-site. Onsen (shared and private available). Gym. Great Restaurants. Great bar. Business centre. Definitely would recommend this place to any traveller looking for a bit of luxury, comfort and convenience with a fantastic staff team.
Stayed 4 nights in Feb 2023

4/10 Poor

Wai Ming Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Overall the hardware are super great including the room design and facilities offered, however, the servicing level in reception are quite below standard. Asked for 12pm check out and the lady said we are full, asked for booking dinning at night but i am told all full except the only one without booking needed. Hence we need to go out seeking restaurant for dinner amid the snowy season. After checked out, i want to call a taxi to drive us to another hotel but then came up with a private car without meter, the price is uncertain but the reception girl didn't mention and sent us to taxi. Nightmare!
Stayed 1 night in Feb 2023

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Communication
Not very accessible for kids skiers and seniors
We found out during our check-in that the room given to my senior parents are too far for their comfort because they cannot walk so much, we in fact brought wheel chairs with us. The concierge doesn't want to change their room saying that its not possible because we booked in hotels.com. My parents were not happy. And when they arrived in their room, we found that the concierge accidentally switched the 3 bedroom room which supposedly for my kids to my parents. By that time my parents were tired from the walk. Later we found out that the 1 bedroom for my parents is even further. We had to complain, thankfully concierge changed my parents room to one that is closer but it was a downgrade because the room I paid for supposedly have a view of mount Yotei, this new room does not have a view at all. As for the ski area, theres a shuttle that comes around every 20mins to bring the beginner skiers to Dot Base. So if you are 1 min late , you'll have to wait 20mins. When we got there, the instructors are not in the Ace Quad Lift as was in the email & they're not wearing green, they're wearing blue & in the 2nd floor of building, you have to ask people around, guy at the counter said they get a lot of questions like that from setsu guest and told me to let Setsu concierge know and pointed the way, while the kids are all wearing their heavy gears with them. Their Italian resto melo milo is not good. their Luke's steak house is very good. Room is very complete, comfortable and clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

??

Liked: Cleanliness, amenities, property conditions & facilities, communication
這個環境沒話說,下次去北海道會再次入住。大大大推~!
Stayed 1 night in Oct 2024