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"Overall, a very good hotel in a very convenient location. The stay was very pleasurable. The only problem we had was the way the staff treated us in the breakfast hall full of guests. My wife took one of those honey sachet in her plate while having breakfast. However, she didn’t feel like having it then so decided to take it with her to have it later. Whilst leaving the waitress wished us goodbye and then noticed the honey pouch in my wife’s hand. She immediately stopped us in the middle of the hall and loudly said “sorry madam, you’re not allowed to take the honey with you. If you take things like this, what would be left for other guests”. It wasn’t like she was taking an extra one with her. It was the one she got for herself in the first place and was meant for her!!! We teied explaining her but she didn’t budge. In order to save any further arguments, we just left the honey and left. It was very unprofessional of the waitress to treat their guests in such embarrassing way in front of other guests."

"Perfect location for touring around. Staff were very helpful and friendly. Excellent choice at breakfast time. Lucerne is beautiful and definitely worth visiting. "

"It was excellent except for the bathroom and shower sharing with with other people. I would prefer my own toilet and shower "