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"Truly enjoyed our stay at Batavia Downs. Friendly and very helpful staff. Will definitely stay again."

"The staff were friendly and hotel was clean. The lady checking us in asked about our stay. She provided a gift bag as my daughter was having a procedure at a nearby hospital. She also gave us a food brochure after asking if we were planning to dine out. Definitely will stay again!"

"Very nice place, wonderful staff, clean, and very much enjoyed the in-room jacuzzi tub. Definitely was worth the upgrade. "

"Very Clean room and super friendly staff. Coffee in the am was really good."

"Not a bad place to stay, right off the NYS Thruway"

"The staff was helpful and friendly."

"The front desk person Arthur, was an absolute gem. We had a room next to someone who was incredibly noisy and he was very professional and efficient and helped us change our room to somewhere quieter. This man deserves a raise for sure."

"Front desk person was friendly, professional, and excellent. Breakfast (biscuits and gravy) was very good."

"The hotel itself was fairly clean. The heat didn't work all the time. Other than the check in didn't really see hotel staff until we checked out. The hotel was quiet. I did like that there was a refrigerator and microwave. The refrigerator was iced over but it was still working. The microwave was not working properly we finally got it to work. If you are planning a short trip then it is ok for that. No more than a couple of days. The check in was easy and the counter person was friendly. I snowed heavily and the parking lot was not plowed. "