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"The room is spacious, cosy and welcoming. The inroom onsen was very relaxing and nice and the staff is very friendly and warm. Recommended! "

"It was a very nice stay. The staff were very friendly, polite and helpful with luggage. The hotel is very close to Zao Sanroku Station. Since there was a lot of snow on the top of Zao Mountain, the staff knew that we were here to visit. He saw that we were only wearing sports shoes, and suggested lending us a pair of rubber boot for temporary use. I was really so grateful to him. He also speaks English and can provide useful information. In addition, the hotel provides covered parking spaces in case your vehicle gets covered in snow. The room was clean and tidy. There were two tatami mats in the room and there was still enough space for two large suitcases. A large traditional hot spring bath with indoor and outdoor hot spring pools and plenty of space. You can also choose to enjoy a 50 minutes private bath when you checked in. Highly recommended to those who go to Zao Onsen."

"The double bunk bed room is really small. The onsen water was lukewarm at best, it was definitely not 40 degree celsius as claimed by the front desk staff. Breakfast buffet selection was inadequate."

"My husband and I loved the onsen facility. We also liked the dinner and breakfast. Staffs are very friendly. The pick up and drop-off service was excellent. Thanks"

"Food was amazing, amenities were great"

"Nice area of hotel and huge property. But Breakfast is so busy which I don't like."

"Great property tucked away in Zao. Beautiful views and amenities make this a must-stay!"

"Room service included daily and very clean. Smoking rooms do wreak of cigarette smoke, but what could you expect."

"The quietness makes me feel I return to nature again. Besides, the service was so good, people at Bekkan were friendly and supportive. I enjoyed 1 night staying here and definitely want to go back someday."