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"Excellent service from staff "

"Absolutely wonderful room- king bed with private hot spring bath ( room 1127). Wonderful amenities, goodies, drinks in fridge, etc. spacious, clean, well appointed. Half board very fun! Discount tickets for Edo Wonderland. So much fun!! Only 30 minutes to Nikko sightseeing- we had a private driver take us around for the day. Highly recommend 3 nights! One to rest up, one to spend the day at Edo Wonderland, one to enjoy NIKKO. Very relaxing with history and culture, we really enjoyed this area! The hotel has lots of Japanese Princess dolls on exhibit! "

"すごいい"

"We had a great stay at Kanaya. Really loved the interior of our room. Enjoyed the bar and the breakfast. Overall, really good experience."

"The hotel was gorgeous! It was very well located near the station, numerous restaurants, and shopping. The buses for temples and shrines as well as tours to the lake and waterfalls were very close by. The onsen was AMAZING and tattoo friendly! The breakfast was plentiful and hearty. I am vegan and my daughter is not. We were both satisfied. The view from the hotel of the mountains was SPECTACULAR! I really wish we had reserved more than one night. I will be back for sure. "

"Amazing hotel with very kind staff. We were treated like royalty the moment we pulled up in our car. The whole arrival and checkin process was very efficient, and the we were offered drinks and snacks in the lounge. The buffet had a good variety of high quality food. The Onsens were very nice and well maintained. The room was very basic and quite dated (probably hasn’t changed much since the 90 s) but this didn’t bother us as they focus on service and quality overall. We really only slept in the room and spent the rest of the time exploring the area. Overall great stay and we’d definitely come back."

"Great value for money"

"Great food and onsen experience!"

"The property offered a welcome respite from the hustle of Tokyo. Getting there is easier via express train but not necessary. You don’t need to bring a lot with you because they provide extremely comfortable clothes, slippers, and even socks while you’re on the property. Same with toiletries. They have everything you could possibly need. Excursions are wonderful but not necessary if you’re going there to relax. The food is beautiful and nutritious. There are limited snacks and drinks available if you need anything between the planned meals. If you do decide to do excursions, plan for the later dinner as getting around Nikko takes time. I suggest taking a taxi to and from the property if you have bags. But the walk to the train station from the hotel is downhill and easy—about 20 minutes. The staff is wonderful and friendly and is so very kind. They make effort to speak English but everyone mostly speaks Japanese. We visited during New Year and they had lovely celebration meals and decor to commemorate the occasion. It even snowed during our stay and the property somehow became even more beautiful. It was snowing when I went to the onsen and it was unreal. I highly recommend staying here. I would just book well in advance to ensure the time of year you would like to be there. I imagine that Fall is also a beautiful time of year to visit. "