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"There were just a few English speaking employees, Iwata was one of them and then the facility was a little dated but they tried hard to keep it up to par; our first room was clean except that the bathroom had a rotten wooden panel that I discovered was the cause of the smell, so after spending time with 3 people for a few hours I had the room changed to a newly refurbished and clean one...maybe because of the whole situation I got some allergies going, not pleasant. The outside area is kept clean but there were some visible area (from the windows) that looked in shambles considering that the lake & mountain views were nice, so I pointed that to the manager and staff. Dining is limited and there is JoJo restaurant near by/across the street that hit the spot. The Onsen area was good and my wife used it many times, so communication had his changes and beware of the older rooms that might have some issues that should be addressed asap with pictures with the staff."

"Our one night stay at Shirasagiyu Tawaraya was wonderful! We requested pick up and drop off at the station and this is pretty much necessary unless you take a taxi. The driver was very nice and found a tiny pin that came off my backpack without me even knowing it was missing. This is the type of attention to detail that is fantastic about Japan! The gentleman who talked us through check in and gave us info on meals, baths and so on was helpful, kind, and also funny. We LOVED our room and amenities. We got one of the newer rooms with access to a lounge with coffee, tea, soda, water, juice, and some alcohol. There was additional space to relax and take in the river and forest view. And it had a message chair. We used that a lot and only saw one other person enter the lounge to get a drink during our time there. Our room had a partial outdoor bath and it was wonderful. We also reserved and paid an additional fee for a 45 minute bath that had an indoor and outdoor. So glad we did this! The ryokan is on the river and we spent some time walking the trail. It was beautiful but there was remaining snow and quite a bit of water so had to be careful We did not find any open shops so decided to just focus our time relaxing in the baths and massage chair. If we would have spent a second night we would have looked harder for some local shopping areas and restaurants. We had dinner and breakfast at the inn. It was very good and the staff was fabulous. We enjoyed our relaxing stay!"

"What an amazing place. Beautiful, with the most attention to detail in every way. Giving it ten stars doesn’t do it justice. "

"What a wonderful experience. Friendly staff. Incredible food. Beautiful rooms. One of our first steps- we felt very pampered and will return for sure!"

"We had Suite Room B and it was very spacious and well maintained. Rurikoh had many good services (free shuttle to/from Kagaonsen train station, spa w/massages, outdoor foot onsen, taiko drum performance, free afternoon snacks), a beautiful outdoor onsen and large indoor one, very good traditional Japanese breakfast, and very welcoming staff. A short walk (approx 8 min) to several grocery stores and restaurants."

"Staff was kind. Plenty of self-service facility including vending machine, microwave oven, etc. Room is quiet even the hotel building is beside railroad tracks. Only problems are very limited parking space and early-closing restaurant."

"The food was good, most of all the amenities you had to pay for. "

"We had the most wonderful stay here for our honeymoon, staff were so friendly and ensured we were looked after well. The hotel was spotless and the decor was incredible. The private dining was fantastic with lots of different courses. We highly recommend staying here! "