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"There were just a few English speaking employees, Iwata was one of them and then the facility was a little dated but they tried hard to keep it up to par; our first room was clean except that the bathroom had a rotten wooden panel that I discovered was the cause of the smell, so after spending time with 3 people for a few hours I had the room changed to a newly refurbished and clean one...maybe because of the whole situation I got some allergies going, not pleasant. The outside area is kept clean but there were some visible area (from the windows) that looked in shambles considering that the lake & mountain views were nice, so I pointed that to the manager and staff. Dining is limited and there is JoJo restaurant near by/across the street that hit the spot. The Onsen area was good and my wife used it many times, so communication had his changes and beware of the older rooms that might have some issues that should be addressed asap with pictures with the staff."

"We had Suite Room B and it was very spacious and well maintained. Rurikoh had many good services (free shuttle to/from Kagaonsen train station, spa w/massages, outdoor foot onsen, taiko drum performance, free afternoon snacks), a beautiful outdoor onsen and large indoor one, very good traditional Japanese breakfast, and very welcoming staff. A short walk (approx 8 min) to several grocery stores and restaurants."

"The food was good, most of all the amenities you had to pay for. "

"We had the most wonderful stay here for our honeymoon, staff were so friendly and ensured we were looked after well. The hotel was spotless and the decor was incredible. The private dining was fantastic with lots of different courses. We highly recommend staying here! "