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"The staff at Lotte are so amazing! They are so helpful with all queries. The facilities are immaculate. We had a wonderful stay and felt very relaxed. "

"Friday December 6th 2019, 17:00KST. Lady in black suit at the check in counter called Misun was toxic. She charges around $50 USD for some random extra charge per person. Alright. Annoying but I will pay. HOWEVER, she completely ignored what we were trying to say or ask. Her attitude was bottom leveled, definitely not what I would expect from a 4 star hotel. I used to love Hyatt Regency and came to this hotel since 10 years ago. After experiencing the HORRIBLE customer service from Misun, I will...

"Older hotel but convenient located in Jungmun. Staff was very friendly and things were clean. "

"Garage was lack of lighting and construction trash was in entrance that hesitate to enter the garage."

"이만한 뷰를 볼수 있는 숙소를 찾기는 정말 힘들듯 운좋게 돌고래떼도 볼수 있었네요 한창 리모델링 중이신것 같은데 아마 끝나고나면 시설도 더 훌륭해질듯 조용하게 보내기에 3대 가족여행으로는 적격인 장소였습니다 재방문의사 있습니다! "

"Its a newer building. maybe few years old. The location is in a really boonie quiet place. If you aren't specifically looking for an area at Jeju island, from experience it is better to get a place at seowgipo or near jeju city. Everything was ok, the staff is friendly, but they don't provide drinking water. Not even 2 bottles per day where we noticed this was the norm for any korean hotels/pension and no kleenex / tissue paper for the customers."

"Lovely resort and the lodges are very cute and cosy. The staff guided us to our pension in a cart as it's big. There's even a trail for walks and a horse surrounded by tangerine trees. Wish we booked to stay for longer ! Only thing was the kettle was made of plastic and smelled of burning plastic when boiling water. There's not much around so maybe prepare food before coming. "

"Nice location, fun pool, owner was very nice and helpful"