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"Nice property just off the main street, near train station. It is pet friendly with 3 resident cats roaming around the lobby. You get to book 2 sessions at the baths after checked in, the semi open bath on the 2nd level is popular, while the rooftop bath may not be a good idea in cold weather although the view is great. You get free use of the bicycles for your stay. There is no lift so you have to carry your luggages up and down the stairs."

"The hotel offer superb Japanese hospitality, the meals are delicious. Service are polite and excellent ! It is a very traditional Ryokan with an in-room onsen bath. The hotel does not offer a communal onsen bath. Our room faces mount Yufuin and the view is very nice. Hotel does not have a shuttle service, however, it will pay the taxi driver when you hail a taxi to go to the hotel, on check out, hotel will get a taxi to get you back to the rail station . The stay was very relaxing and of value."

"No bathroom!!!!!!! Overpriced tiny room ! It says “ shared bathroom” no only the hot spring room which is for all the residents! A con a rip off. I am going to sue them get a refund. Liars. DO NOT go there!"

"The stay was more than perfect."

"Its comfy and spacious.. "

"no services of tooth brush towel etc"

"Great place to experience a traditional Japanese ryokan. Food was excellent, and it was very close to the lake and shopping area. But the room was too cold to stay in icy Winer. If I go again, it will be either in Spring or Fall. "

"Owner is very helpful but the property is old and in need of a refurbishment. "