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"big and comfortable bed. "

"Reasonably sized and comfortable room with several downsides. First was the smell of smoke whereby I requested a non-smoking room. The in room dining menu stated it was available up to 10pm but when I called at 9.45pm, I was told it was no longer available. Lastly, my colleague who book into the same room category received fruit basket and dumpling whereas I did not have any welcome items. Rather disappointed with a hotel branding that is under Westin."

"Very convenient and friendly stay . Assisted for early check-in without any hassle . Environment is quiet . Highly recommended . "

"the hotel is centrally located and very convenient. The staff are friendly and knowledgeable. We are very happy with the stay. "

"This is the WORST experience we had booking with hotel.com. The rating is totally rigged! The rooms are big with a king and a queen bed in two rooms. The kitchen is nonfunctional and smells. It’s dirtier than a motel in the US. Very dated fixtures, dirty carpet, dirty and stinky bathroom and kitchen. Very poor fluorescent lightings, small towels and not well cleaned. The beds are ok but nothing special. The most ridiculous thing is we had to ask toilet paper from the front desk they pulled out...

"Great service."

"Great service, good location, excellent staff!"

"My Expedia booking, made 10 mths ago, was not in their computer system. I had to book a room at higher rate on the spot. I was asked many "silly" questions about my booking by two staff members for 10' until the front office manager appeared to tell me it was their new system that "forgot" about my Expedia booking which he entered manually. I was given the room in 2 minutes. The nightmare was: I was told their hotel got no connection with Expedia and would not give me a note, document,...